Securian Financial · 16 hours ago
ServiceNow Sr Analyst (Hybrid)
St Paul, MN
Full-time
Hybrid
Mid, Senior Level
$67K/yr - $125K/yr
2+ years expSecurian Financial is seeking a ServiceNow Sr. Analyst responsible for maintaining, enhancing, and automating the existing infrastructure and supporting processes for the ServiceNow Platform. The role involves collaborating with various teams to implement technology solutions that align with business objectives while providing guidance to enhance ITSM processes.
Financial ServicesInsuranceLife Insurance
Responsibilities
Maintain, support, and develop the ServiceNow platform via scripting and system configurations
Establish design and capability guidelines for new and existing ServiceNow features to ensure platform integrity
Architect and implement integrations with ServiceNow, third-party solutions, and internally developed applications
Research, recommend, design, and implement ServiceNow platform services, including workflows, ITOM, ITBM, ITSM, Performance Analytics, CMDB, and ITAM
Train internal associates and administrators in the use and configuration of ServiceNow applications
Own your code from design to delivery, including test automation and detailed documentation
Analyze, troubleshoot, and resolve ServiceNow system issues or operational support tickets
Provide rotational after-hours on-call support for ServiceNow production issues
Qualification
Required
2+ years of engineering experience with the ServiceNow technology platform or a comparable Service Management technology platform
Proficient in using ServiceNow or equivalent Service Management tools for analysis, design, development, and integration with other applications, including 3rd party software
Skilled in configuring ServiceNow Discovery and Orchestration
Project management and leadership skills with a proven ability to deliver outcomes on complex service management initiatives and transformations
Strong verbal and written communication skills to convey technical information and ideas at all business levels
Proven ability to effectively prioritize and execute tasks in a fast-paced environment
Demonstrated ability to assess customer needs, creatively approach solutions, and influence appropriate courses of action
Preferred
2+ years of experience deploying, implementing, administering, configuring, and/or developing solutions on the ServiceNow technology platform
Bachelor's Degree or equivalent experience, education, and certification
Broad technical experience that includes integrations and infrastructure build and support
ServiceNow Administrator certification, with additional development certifications/experience (e.g., Advanced System Administration, Certified Application Developer, Application Creation)
Experience and understanding of web technologies, SaaS solutions, and development (HTML, CSS, JavaScript)
Experience with application integrations using technologies such as SOAP or REST Web Services, JDBC/ODBC, and flat files
Experience with ServiceNow reports, dashboards, and Performance Analytics
Knowledge of Information Protection strategies (DR, encryption)
Understanding of data management and concepts such as data normalization, record retention, and archiving
ITIL certification V3/V4
Project management and leadership skills (agile preferred) with proven ability to deliver outcomes on complex service management initiatives and transformations
Benefits
Paid Time Off
Leave programs
Holidays
Company-funded pension plan and a 401(k) retirement plan
Health insurance
Volunteer time
Associate Resource Groups
Company
Securian Financial
To be confident in your financial future, you need to trust the strength and commitment of your financial organization.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Christopher Hilger
Chairman, President and Chief Executive Officer
Darrin Hebert
SVP & Chief Information Officer
Recent News
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