Cato Networks · 4 hours ago
Manager, Customer Success
United States
Full-time
Remote
Mid, Senior Level
$220K/yr - $260K/yrCato Networks is a pioneering company in cloud networking and security, offering a unique service that converges these two domains. The Manager of Customer Success will lead a team to ensure customer health and success across the AMER region, engaging directly with customers and providing guidance to the team in complex situations.
Cloud ComputingInformation TechnologyNetwork SecuritySoftware
Responsibilities
Lead and manage a regional team of CSMs, including setting targets, providing guidance, and ensuring the team grows alongside Cato's accounts
Ensure the health, adoption, renewal, and growth of the assigned regional book of business
Provide oversight and guidance to direct reports, including all personnel matters
Lead and orchestrate Cato's defined post-sales motion in the region
Build and maintain strong relationships with key stakeholders at executive and senior levels
Influence internal cross-functional stakeholders to drive customer outcomes
Structure and price complex renewal and upsell opportunities
Monitor and track team and individual performance against goals, conducting regular performance reviews
Qualification
Required
Experience in Customer Success function, managing people at a high growth SaaS software or technology vendor, ideally in the networking and/or security space
Experience in running a renewal and upsell business, ideally with quota ownership
Strong business acumen with the ability to independently identify and manage complex opportunities
Excellent customer communication and presentation skills, with ability to articulate to different audiences in a concise, professional manner
Ability to effectively ask probing questions and identify inconsistencies, complemented by strong analytical thinking and intuition
Demonstrated ability to structure and price complex renewal and upsell opportunities
Experience in building strong relationships with executive-level stakeholders
Proven ability to coach and mentor team members
Strong problem-solving skills with the ability to own complex issues through to resolution
Preferred
Competency in Cato products and their adjacent technology domains, including understanding of Cato's competitive landscape
Background in networking, security, AI/ML platforms or cloud technologies
Experience with enterprise SaaS deployment and adoption methodologies
Previous experience in the AMER enterprise market
Benefits
Health/vision/dental insurance
401(k)
Stock options
Health Savings/Flexible Spending Accounts
Flexible time-off
Paid parental leave
Disability benefits
Company
Cato Networks
Cato Networks is a provider of a SASE platform that enables threat prevention, data protection, and incident detection and response.
Founded in 2015
1001-5000 employees
H1B Sponsorship
Cato Networks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
Funding
Current Stage
Late StageTotal Funding
$1.18BKey Investors
ION Crossover Partners,Vitruvian PartnersLightspeed Venture PartnersLightspeed Venture Partners,Swisscom Ventures
2025-06-30Series G· $409M
2023-09-19Series Unknown· $238M
2021-10-19Series F· $200M
Leadership Team
Shlomo Kramer
Founder & CEO - We Are SASE
Tomer Wald
CFO
Recent News
Morningstar.com
2026-02-04
2026-02-03
2026-01-22
Company data provided by crunchbase