Leonard Bus Sales, Inc. · 2 days ago
Service Writer
Saratoga Springs, NY
Full-time
Onsite
Entry, Mid Level
$28/hr - $33/hr
2+ years expLeonard Bus Sales, Inc. is a family-owned dealership recognized for its distribution and support of quality school buses in New York. They are currently seeking a Service Writer to manage customer workflows, serve as the primary contact for customer service, and collaborate with the service department to ensure efficient operations.
Automotive
Responsibilities
Manages the workflow of incoming and outgoing customer units, communicating with the Service team, scheduling drivers, and following up with the customer to ensure clear, accurate expectations are set and achieved
Serves as primary point of contact for customer service calls, addressing customer needs in a timely, friendly manner and obtaining all specific vehicle information/concerns and customer information required for proper repairs
Performs timely check in of customer units upon arrival and opens work orders for needed repairs
Works directly with the service department management team to ensure efficient and consistent utilization of available resources & systems while ensuring KPI’s and company objectives are achieved, and all department SOP’s are followed
Works with the Service, Warranty, and Parts teams to ensure consistent, efficient processing of workflow, warranty validation, recall/campaign validation, and parts coordination
Qualification
Required
High school diploma or equivalent
Minimum of two (2) years of Service Writer experience, preferably in a dealership environment; or equivalent combination of education, training and experience, that provides the required knowledge, skills, and abilities
Computer proficiency in web-based programs and applications, Microsoft Office Suite applications and related departmental software, to include researching and looking up information
Valid driver's license for the state of residence must be maintained throughout employment
Benefits
Competitive weekly pay
On-the-job paid training
Paid time off available after your first day
Great benefit package including multiple medical options, dental, vision, 8 paid holidays, flexible spending, dependent care, and 401k with company match
Company paid benefits including short and long term disability and life insurance
Weekly pay
Apparel
Up to $2,000 referral bonus
Company
Leonard Bus Sales, Inc.
Leonard Bus Sales is an automotive company offering bus sales and fleet management services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase