Pitch Health Solutions · 2 weeks ago
Medicare Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$3,000/mo - $3,500/moPitch Health Solutions is dedicated to empowering their team while maintaining high standards of culture, compliance, and performance. They are seeking a Remote Customer Service Representative to be the main point of contact for clients, addressing concerns, managing expectations, and resolving issues efficiently while collaborating with various departments to enhance client satisfaction.
Insurance
Responsibilities
Serve as the main contact for assigned clients, proactively addressing concerns and managing expectations
Handle client issues and escalations efficiently, maintaining professionalism and compliance
Track client engagement, feedback, and retention trends to identify risks and opportunities
Work closely with Sales, Operations, and Leadership to resolve issues and improve client satisfaction
Contribute to the development and scaling of Client Success processes, workflows, and SOPs
Accurately document all client interactions, escalations, and resolutions
Qualification
Required
Experienced in client success, account management, or customer support
Strong communicator with excellent problem-solving and conflict-resolution skills
Emotionally intelligent, professional, and able to stay calm under pressure
Highly organized with strong attention to detail and follow-through
Comfortable working in a fast-paced, cross-functional environment
Benefits
Work remotely from anywhere in the U.S.
Directly impact client satisfaction and retention
Opportunity to grow with a developing department and take on more responsibility
Competitive salary with performance incentives
Company
Pitch Health Solutions
Our mission is to make Healthcare simple, clear, and compassionate.
Florida, US
11-50 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase