ERISA Recovery · 1 day ago
Collections Manager
ERISA Recovery is a frontrunner in the Federal ERISA appeals process for collecting complex and aged claims, and they are seeking a proactive Collections Manager to spearhead their Analyst team. This leadership role focuses on addressing hospital denials and securing payments on claims, while also managing team performance through effective coaching and strategic goal setting.
Responsibilities
Utilize BI insights to establish clear performance goals for Analysts, manage and refine these objectives to enhance team performance continually
Conduct daily reviews with Analysts to offer strategic support and interventions for achieving performance goals
Report directly to the CEO/CFO and Senior Director on team strategies, goals, and performance metrics
Managed requests between clients and internal collection staff, streamlining communication workflows and fostering strong, trust-based relationships
Lead the creation and implementation of departmental SOPs and task management standards to enhance productivity and streamline operations
Provide ongoing coaching and training to ensure team adherence to standards, regulations, and best practices
Foster collaboration with back-office and other departmental teams for a unified approach to meeting organizational objectives
Deepen the team’s expertise in the revenue cycle process, including billing, insurance appeals, and hospital collections, to improve operational efficiency
Qualification
Required
5+ years of acute care experience
5+ years of management experience, with a demonstrated ability to develop and execute performance goals
Expertise in data analysis for performance management and operational enhancement
Exceptional leadership, team management, and interpersonal communication skills
Detail-oriented with the capability to oversee multiple projects and issues simultaneously, ensuring accurate and timely completion
Proficient in MS Office suites, Electronic Health Record systems, and Insurance Claims Portals
A comprehensive understanding of hospital claims denials, medical terminology, CPT codes, modifiers, diagnosis codes, and payor contracts
Only applicants with vast knowledge of hospitals claims denials need apply
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Paid lunches