Oregon Health & Science University · 3 days ago
Patient Financial Counselor
Portland, OR
Full-time
Hybrid
Mid Level
$71K/yr - $108K/yr
3+ years expOregon Health & Science University is a healthcare institution seeking a Patient Financial Counselor to serve as an advocate for patients navigating their financial obligations related to oncology visits and treatments. The role involves guiding uninsured and underinsured patients through financial processes, assisting with applications for financial resources, and collaborating with social workers and care teams to ensure patients receive the support they need.
EducationHealth CareUniversities
Responsibilities
Guide patients and their families in both English and Spanish through the financial process by working directly with them to understand the financial obligations related to their care
Work directly with uninsured or underinsured patients both in person and over the phone to provide guidance and coordination to seek financial resources available prior to scheduling in both English and Spanish
Discuss application process with patients and assists to transfer to OHSU Registration or Patient Financial Services as appropriate
Research other patient assistance programs to assist with costs of care
Assist with questions about billing policies, billing statements, and denial/appeals
Help with understanding insurance benefits and obligations
Assistance with completing important paperwork for patient assistance programs, if applicable
Guidance through the appeals process if denial of coverage occurs
Review accounts for potential financial assistance candidates
Coordinates with other applicable staff within Patient Financial Services for uninsured patients who may be eligible for Medicaid or other funding
Using various social work techniques, screens patient’s financial needs from a psycho/social aspect and determines current/anticipated impact and concern
Works directly with patients and family in both English and Spanish to provide information related to financial expectations. Delivers this information with compassion
Advocates on behalf of patients to care team to determine visits and treatment based on the patient’s financial situation
Facilitates the coordination of follow up on requested financial assistance and/or other resources
Works closely with social workers in clinic and clinical team to present update on patient’s financial situation
At all times must exemplify high quality customer service in both English and Spanish to both external customers as well as internal customers that meet or exceed the service standards set by OHSU
Other duties as assigned
Qualification
Required
Bachelor's degree in Social Work, Education or a related field
Three years of experience which shows a knowledge of casework methods and techniques
knowledge of medical and insurance terminology and Medicaid/Medicare
Knowledge of the implications of the effect of illness, injury and/or disability on patients and their families
In depth knowledge of insurance requirements needed, forms, and understanding of out of network payers, secondary networks, non-local, national insurances
Strong written and verbal communication skills to communicate with patients, caregivers, insurance plan representatives, and hospital leadership
Certificate of successful completion in Spanish language, issued by OHSU Translation and Interpreter Services Department's current process
Preferred
Master's degree in Social Work or related field
In depth knowledge of financial counseling process and patient financial assistance program qualification
Two years of social service work experience providing supportive counseling to clients
Benefits
Healthcare for full-time employees covered 100% and 88% for dependents.
$50K of term life insurance provided at no cost to the employee.
Two separate above market pension plans to choose from.
Vacation - up to 200 hours per year dependent on length of service.
Sick Leave - up to 96 hours per year.
9 paid holidays per year.
Substantial Tri-Met and C-Tran discounts.
Employee Assistance Program.
Childcare service discounts.
Tuition reimbursement.
Employee discounts to local and major businesses.
Company
Oregon Health & Science University
OHSU is a health and research university provides patient care, research, education of the next generation of health care.
10001+ employees
H1B Sponsorship
Oregon Health & Science University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (136)
2024 (132)
2023 (121)
2022 (132)
2021 (109)
2020 (103)
Funding
Current Stage
Late StageTotal Funding
$36.6MKey Investors
U.S. Small Business AdministrationNational Institute of Allergy and Infectious DiseasesHyundai Hope On Wheels
2024-09-25Grant
2022-11-21Grant· $4.7M
2022-09-27Grant· $0.3M
Leadership Team
Tarek Salaway
Chief Executive Officer, OHSU Health
Lawrence Furnstahl
Executive Vice President & Chief Financial Officer
Recent News
News-Medical.Net
2026-01-16
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