Cognizant · 1 day ago
Salesforce Healthcare Solutions Lead with Contact Center
Bridgewater, NJ
Full-time
Hybrid
Senior Level, Lead/Staff
$130K/yr - $180K/yr
15+ years expCognizant is a leading provider of technology solutions, and they are seeking a Salesforce Healthcare Solutions Lead to drive client engagement and sales leadership in the healthcare domain. The role involves leading technical discovery, developing solution architectures, and advising customers on maximizing Salesforce platform capabilities for improved patient experience and care management.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
Responsibilities
Lead technical discovery, solutioning, and CX transformation conversations with C-suite, business and IT stakeholders
Develop and deliver compelling demos, value propositions, and industry-specific POVs for Salesforce Health Cloud, Service Cloud, and Contact Center platforms
Partner with Sales teams to drive deal strategy, competitive positioning, and customer engagement plans
Translate client challenges into differentiated solution roadmaps across patient experience, care management, contact center modernization, and CRM transformation
Design high-level solution architecture integrating Salesforce Health Cloud, Service Cloud Voice, Contact Center technologies (AWS Connect, Genesys, NICE, Five9, etc.), and third-party systems
Provide architectural oversight for interoperability with EHRs (Epic, Cerner), data platforms, AI/ML, and workflow automation
Lead assessments and build implementation roadmaps for patient access, care coordination, telehealth, omnichannel engagement, and digital front door solutions
Guide customers on best practices for data security, compliance (HIPAA, HITRUST), integration, and scalability
Bring subject matter expertise on Healthcare operations (provider/payer), patient experience, care management, and population health
Advise customers on maximizing Salesforce platform capabilities: Health Cloud, Data Cloud, Einstein AI, OmniStudio, Service Cloud, Marketing Cloud for patient outreach
Provide industry thought leadership, create collateral, and present at conferences or executive briefings
Collaborate with product, delivery, and engineering teams to shape solution positioning and future offerings
Support RFP responses, solution estimation, SOW development, and customer workshops
Mentor junior pre-sales and solution engineering team members
Qualification
Required
15+ years total experience in Customer Experience, CRM, Contact Center, Healthcare technology roles
7+ years hands-on experience with Salesforce (Health Cloud, Service Cloud, Experience Cloud, or Data Cloud)
Salesforce certifications (Health Cloud, Service Cloud Consultant, OmniStudio, Data Cloud, CTA-level architecture exposure)
Strong understanding of Contact Center technologies (Amazon Connect, NICE, Genesys, Five9, Cisco, etc.)
Proven experience leading solution consulting, or client-facing architecture roles
Deep understanding of Healthcare workflows (patient access, scheduling, care coordination, utilization management, case management, claims)
Ability to articulate complex technical concepts to both executive and technical audiences
Experience designing or selling end-to-end CX and digital front door solutions
Strong analytical, communication, and presentation skills
Preferred
Certifications or experience with AWS/Amazon Connect, Genesys Cloud CX, NICE CXone, or equivalent contact center technologies
Familiarity with HL7/FHIR, EHR integration, healthcare data standards, and compliance frameworks
Experience with AI/ML for patient engagement, care management automation, or agent assist capabilities
Experience in healthcare consulting or major system integrators
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
H1B Sponsorship
Cognizant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11113)
2024 (11423)
2023 (13054)
2022 (13876)
2021 (12651)
2020 (28659)
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase