California Department of Health Care Services · 1 week ago
Systems and Service Unit Chief
Placer County, CA
Full-time
Hybrid
Senior Level
$8,504/mo - $11,395/moThe California Department of Health Care Services (DHCS) is seeking a Systems and Service Unit Chief to oversee IT service projects related to the California Dental Medicaid Management Information System (CD-MMIS). The role involves evaluating current systems, ensuring contract compliance, and managing IT contractors to facilitate effective operations within the department.
Health CareHospitalMedicalPersonal Health
Responsibilities
Evaluate current Dental Fiscal Intermediary (FI) Information Technology Maintenance and Operations (ITO) and Dental Business Operations (DBO) systems and related operations
Initiate system changes in the areas of the California Dental Medicaid Management Information System (CD-MMIS)
Provide oversight of IT service projects conducted by the CD-MMIS FI-ITO and DBO contractors
Assist in the formulation of policies, processes and procedures to facilitate the ongoing maintenance and operation of the CD-MMIS
Monitor current processing to ensure contract compliance with requirements
Order changes to CD-MMIS based on user requests, legislative mandates and court orders
Review and approve deliverables, such as project management plans, functional and technical system design documentation, test plans, education and training plans, reports, and other system outputs
Develop and maintain state and federal required documentation and reporting including but not limited to Business Concept Proposals (BCPs) and Advanced Planning Documents (APDs)
Qualification
Required
Applicants must include a Statement of Qualifications (SOQ) for this recruitment
The SOQ is a narrative discussion, not a cover letter, prepared by the applicant describing how their skills, knowledge, abilities, education, training, and experience, qualify them for the position
The SOQ serves as documentation of the applicant's ability to present information clearly and provide DHCS additional information about their experience and qualifications concisely in writing
Candidates who do not complete and submit an SOQ may not be considered for this position
The SOQ must be no more than two pages in length, double-spaced and using 12-point font
You must indicate your Full Name and Job Control Number at the top right corner
What governance structures have you implemented or worked within to manage an IT projects and project portfolio?
Provide an example of a time when you led a cross-disciplinary team in a fast-paced environment?
Describe how you would ensure accountability and compliance when managing IT contractors and their subcontractors, particularly regarding performance metrics, privacy obligations, and financial controls
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov
Resume is required and must be included
Statement of Qualifications - Refer to the Statement of Qualifications Requirement Section for instructions
Preferred
Extensive experience in managing complex projects and programs; PMP certification preferred
Familiarity with ITIL practices; ITIL Foundation certification is a plus
Demonstrated expertise in Advance Planning Documents principles and practices for securing federal funding and obtaining federal approval for information systems and automation projects
Ability to manage vendor relationships and oversee Information Technology contracts to ensure compliance and successful project delivery
Strong understanding of project management methodologies; adherence to State IT reporting requirements
Exceptional written and verbal communication skills, with the ability to engage effectively with staff and management at all organizational levels
Comprehensive knowledge of public administration principles, including organizational planning, personnel management, supervision, and staff development
Ability to foster a collaborative and inclusive environment where diverse teams work together effectively to achieve organizational goals
Benefits
Continuous and ongoing training
Diversity, Equity, and Inclusion program activities
Employee Assistance Program (EAP)
Medical, including health, dental, and vision insurance.
Paid Holidays and vacation/leave
Defined retirement program
Savings Plus Program (401(k), 457)
Medical/Dependent Care Reimbursement Accounts
Company
California Department of Health Care Services
The California Department of Health Care Services (DHCS) is the backbone of California’s health care safety net, helping millions of low-income and disabled Californians every day.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Crystal Taylor
Chief Strategy Officer (CSO)
Palav Babaria
Chief Quality Officer and Deputy Director of Quality and Population Health Management
Recent News
2025-04-06
The Business Journal
2025-03-21
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