RHO Residential · 1 day ago
Director Operations
Pomona, NY, US
Full-time
Onsite
Lead/Staff, Director/Executive
$70K/yr - $80K/yr
3+ years expRHO Residential is overseeing residential real estate properties, and they are seeking a Director of Operations to manage leasing, maintenance, and customer service activities. The role requires ensuring exceptional customer service and acting as a point of authority in various situations.
Property ManagementReal EstateResidential
Responsibilities
Achieve the highest possible Net Operating Income through implementation of effective cost control and revenue improvement programs
Provide a full complement of high quality staff through implementation of effective recruitment, training, motivation and development programs
Develop yearly operating budgets and sales/marketing plans. Accurately prepare and convey all operational and financial data to the Supervisor in a timely manner with the assistance of other members of the staff
Direct efforts to implement a sales and marketing plan which effectively maximizes rental income and results in high occupancy and competitive pricing through the leasing staff and personal efforts
Implement or direct implementation of all policies and procedures as authorized in the company policy and procedures manuals. Ensure compliance as necessary
Ensure through supervision of the maintenance team that all physical aspects of the property are at all times fully functional, safe and attractive and that all vacant units are kept ready for occupancy through all team members and personal efforts
Maintain a consistent and strong customer service orientation
Participate in meetings as required. Identify property goals and objectives. Be responsive and receptive to needs, goals and objectives
Write as necessary and/or monitor writing and submission of monthly reports
Assist with development of yearly financial budgets. Present yearly budgets and operating/marketing plans to Supervisor and participate in presentations
Complete and analyze market studies as assigned by Supervisor. Recommend and implement strategies based on results and assumptions
Train, direct and supervise employees in all daily computer functions. Responsible for validation of all input and reporting requirements
Qualification
Required
High school diploma or equivalent
Ability to read and write English fluently
Ability to perform advanced business mathematical functions
Previous management experience in property management or related field is required
Generally 3-5 years of experience
Ability to deal well with people and get them to feel comfortable quickly
Professional image
Excellent management and communication skills
Superior understanding of sales and marketing concepts
Strong customer service orientation
Good organizational and time management skills
Strong administrative ability
Excellent business mathematical skills
Knowledge of on-site maintenance requirements including dealing with vendors and contractors
A valid driver's license and current automobile insurance is required
Real Estate License (when required by the state)
Prior training in budget preparations and analyzing reports, sales and marketing, and human resource management is required
Completion of in-house training in leasing, service, administration and reporting is required within the first 90 days of employment
Ability to work any of the seven days of the week, 52 weeks of the year
Ability to serve on-call, as scheduled or as necessary
Ability to travel to other Company locations at Company's request due to business needs
Preferred
A college degree is suggested but not required
Company
RHO Residential
RHO Residential is a residential property management company.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tim Kelly
Chief Financial Officer
Recent News
2025-10-03
2025-07-07
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