Omnea · 19 hours ago
Senior Client Solutions Engineer
New York, United States
Full-time
Onsite
Senior Level
6+ years expOmnea is reinventing how enterprise businesses operate, focusing on procurement challenges. They are seeking a Senior Client Solutions Engineer to lead complex customer-side technical work and establish the company's technical credibility in the US.
Artificial Intelligence (AI)B2BProcurementSoftwareTransaction Processing
Responsibilities
Own and lead the resolution of Omnea’s most complex and high-impact customer challenges — from intricate configurations and integrations to cross-system issues that require deep technical investigation
Act as the escalation point for critical customer issues in the US, owning them end-to-end and driving them to resolution with urgency and clarity
Identify patterns across US customer issues and translate them into clear, actionable input for Product and Engineering
Work closely with Product Managers and Engineering Leads to prioritise and scope work that reduces friction, improves reliability, and accelerates adoption for enterprise customers
Maintain a deep, end-to-end understanding of Omnea’s architecture, configuration patterns, and integrations
Be the first point of reference in the US for complex technical questions, helping customers and teammates alike understand how to get the most out of the platform
Help establish the foundations of customer engineering in New York — from tooling and documentation to ways of working with Product, Engineering, and Customer teams globally
Contribute to building Omnea’s Knowledge Repository, Product Accreditation, and Customer Training materials, ensuring they meet the needs of US enterprise customers and scale as the team grows
Qualification
Required
6–10+ years of experience in a high-performance environment, with a strong track record in customer-facing engineering, technical support engineering, or similar roles working with complex SaaS products
Consistently operated at a senior level — owning critical customer issues, leading complex initiatives, mentoring others, and acting as a trusted technical authority
Strong technical foundation
Strong systems intuition and experience working with complex software platforms, integrations, workflows, or APIs
Comfortable diving deep into unfamiliar systems, reasoning about architecture, and guiding others through technical problem-solving
Some hands-on coding or scripting experience is expected, though you don't need to be a full-time software engineer
Excellent communication
Communicate clearly and confidently with both technical and non-technical audiences
Comfortable working with senior customer stakeholders and internal leaders, and can influence outcomes through clear thinking, strong written communication, and sound judgment
Leadership mindset
Naturally take ownership beyond your immediate remit
Enjoy mentoring others, raising standards, and building scalable ways of working — even before there's a formal team around you
An entrepreneurial spirit
Motivated by impact, responsibility, and the opportunity to shape how a category-defining company operates in a new market
Comfortable rolling up your sleeves and doing what's needed to make something great
Company
Omnea
Omnea offers a procurement orchestration platform that streamlines source-to-pay workflows.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$75MKey Investors
Accel
2025-09-17Series B· $50M
2024-10-14Series A· $20M
2022-06-16Seed· $5M
Leadership Team
Ben Freeman
Co-founder & CEO
Recent News
BusinessCloud
2026-01-16
2026-01-12
2025-10-01
Company data provided by crunchbase