Primary Talent Partners · 2 days ago
Pendo Technical Lead
Fort Myers, FL
Contract
Onsite
Entry, Mid Level
$30/hr - $35/hr
1+ years expPrimary Talent Partners has a new contract opening for a Pendo Technical Lead to join a research and advisory company. This role is responsible for supporting the Organizational Change Management team by producing high quality in-app guidance content on the Pendo application and performing data-driven analysis of user behavior.
EmploymentRecruitingStaffing Agency
No H1B
Responsibilities
Create high-quality, internal customer-facing content via Pendo, with timely delivery
Work closely with Change Management Specialists and Product Managers to proactively identify in-app content need
Create in-app content ranging from badges to guide walkthroughs based on identified needs and requirements
Optimize UI/X of in-app content via A/B testing and creatively identify ways to improve content engagement and overall customer in-app experience
Support effective Pendo in-app content QA and testing
Troubleshoot with Pendo Support and Account team to solve any issue
Utilize Pendo Analytics capabilities to provide data-driven analysis of user behavior and recommendations to improve platform UI/X
Support Change Management Specialists and Product Managers on Pendo analytics related requests
Support problem solving and data analytics related to digital adoption metrics
Act as a subject matter expert for Pendo capabilities
Assist in training other team members and stakeholders on how to create and manage content effectively and how to consume analytics effectively via Pendo
Establish and maintain relationships with external vendor partners to support Pendo content development, technical troubleshooting, and analytics
Maintain familiarity with latest with Pendo product capabilities and adopt these insights into daily work
Stay updated with the latest trends, best practices, and competitor strategies in in-app content development
Identify and recommend process improvements to internal stakeholders
Qualification
Required
Bachelor's Degree
Basic Pendo knowledge required
Excellent time and project management skills
Analytical mindset, detail-oriented
Strong written and verbal communication skills
Preferred
1+ year of Pendo experience is a plus
Familiarity with HTML and CSS is a plus
Salesforce experience not required but a plus
Benefits
No PTO
No Benefits
ACA-compliant supplemental package available for enrollment
Company
Primary Talent Partners
Primary Talent Partners is a staffing agency that provides recruiting and employment services for IT, engineering, and corporate sectors.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Darcy Todd, CCWP
SVP, Strategic Partnerships
Beth Hackett
Vice President Strategic Partnerships
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