Jammy HR Partners · 3 days ago
Account Manager - Print Solutions
Overland Park, KS
Full-time
Hybrid
Mid, Senior Level
5+ years expJammy HR Partners is seeking an Account Manager for Print Solutions to oversee client implementations and daily operations for contracted print services. The role involves leading assessments, handling client escalations, and driving customer satisfaction and account growth for assigned clients.
Human Resources Services
Responsibilities
Serve as the primary Account Manager for 3-4 clients, overseeing implementation, daily operations, and technical support for our contracted print services
Lead assessments and optimization projects, contributing to continuous improvement initiatives
Act as the technical liaison during device installations and throughout the customer contract lifecycle
Handle client escalations and ensure timely issue resolution
Provide leadership to internal Account Management teams and OEM partners
Coordinate regular account status meetings and maintain strong communication with all stakeholders
Drive customer satisfaction, account growth and retention for all assigned clients
Conduct site optimization analysis and develop future‑state models
Create process documentation, procedures, and implementation guides
Support asset management and MACD (Moves, Adds, Changes, Deletions) processes
Coordinate communication between customers, Evolv, and partners
Develop standards and best practices, including print policies
Plan and execute printer fleet management projects
Track optimization and installation schedules
Assist with device ordering in coordination with Sales, Accounting, or Executive leadership
Travel is required for quarterly business reviews, office onboarding, training and general account management
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field OR 5+ years of experience managing medium‑ or large‑scale technology solutions or office print systems
In-depth knowledge of OEM print systems and document management software tools
Strong communication, leadership, and customer‑service skills
Highly organized with a strong attention to detail
Company
Jammy HR Partners
Jammy HR Partners, LLC is a Human Resources Outsourcing platform working with small businesses needing HR services.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase