Beaufort Jasper Hampton Comprehensive Health Services, Inc. · 6 days ago
Patient Financial Counselor - Dental
Okatie, SC
Full-time
Onsite
Entry, Mid Level
2+ years expBeaufort Jasper Hampton Comprehensive Health Services, Inc. is seeking a Patient Financial Counselor to serve as a key liaison between the organization and its patients. The role involves providing financial counseling, conducting screenings for eligibility, assisting with insurance understanding, and managing payment plans to enhance the financial experience for patients.
Health CareMedicalPersonal Health
Responsibilities
Conduct financial screenings for patients to determine eligibility for sliding fee discount programs in accordance with HRSA guidelines
Assist patients in understanding their insurance coverage, explain potential out-of-pocket costs, and provide options for managing their financial obligations
Verify patient insurance benefits and obtain pre-authorizations
Review and confirm the patient’s primary care provider (PCP) assignment
Document in billing notes insurance verification, authorization number, co-pay/co-insurance amounts, and any outstanding balance to be collected by PSR
Evaluate patient eligibility for financial assistance programs such as Best Chance Network, Medicaid, and Marketplace plans, and provide support throughout the application process
Establish and manage payment plans for patients with outstanding balances by clearly explaining account details and ensuring prompt payment collection
Act as a liaison between patients and insurance companies to resolve insurance issues
Accurately document all patient telephone interactions as an action in the electronic medical record (EMR)
Maintain up-to-date knowledge of state and federal health coverage options
Collaborate with Lead PFC, PSRs, clinical and billing teams to ensure a smooth patient experience
Maintain accurate records and data tracking for internal and external reporting, including compliance with UDS and HRSA requirements
Attend trainings related to insurance programs, financial counseling, and billing as required
Provide exceptional customer service, greet patients/visitors in a courteous and helpful manner
Perform other related duties as assigned by management
Qualification
Required
High school diploma or equivalent, required
Minimum of 2 years' experience in medical billing, patient accounts, or financial counseling in a healthcare setting or healthcare information services
Strong working knowledge of EHR systems
Strong interpersonal, customer service and communication skills
Certified Application Counselor (CAC) or willingness to obtain certification
Preferred
Bilingual preferred (English and Spanish)
Company
Beaufort Jasper Hampton Comprehensive Health Services, Inc.
Beaufort-Jasper-Hampton Comprehensive Health Services, Inc. (BJHCHS) has been a leader in providing high quality, cost effective, health care.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Faith Polkey MD, MPH
Interim Chief Medical Officer
Natassia Allen
Chief Operations Officer
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