TYLin · 2 days ago
Client Experience Manager, Water Sector
Chicago, IL
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expTYLin is a globally recognized, full-service infrastructure consulting firm committed to providing innovative designs for the global infrastructure market. As Client Experience Manager, you will partner with leadership and client account management teams to drive business growth and enhance client engagement in the Water Sector.
Civil EngineeringConstructionConsultingInformation TechnologyInfrastructure
Responsibilities
Partner with Water Sector, business development, and client account leaders and teams, to instill an ongoing culture of client centricity, collaboration, and role accountability, as well as an established growth mindset
Work closely with Sector leadership in developing and executing against the goals of the sector business plan, identifying top-tier clients, key pursuits, and high-growth market initiatives that will serve as the backbone of the sector growth strategy
In partnership with the business, establish and facilitate client-specific CAM teams to drive targeted actions and outcomes, including client mapping and relationship review, client engagement preparation, cross-selling opportunity identification, client and market research and intelligence gathering, and client feedback coordination
Assist in identifying and training committed CAM leaders and cross-sector team representatives
Support development and management of client account plans, ensuring plans are consistently updated and identified actions are assigned and being executed
Monitor and ensure client engagement activity is updated in our client relationship management (CRM) system to improve client experience and coordination across the internal growth ecosystem
Monitor and analyze the performance and progress of CAM teams and outcomes to drive continuous improvement and accountability
Partner with the Sales Enablement team to maintain awareness of client pipeline health and sales performance of CAM teams, update client dashboards, and acquire necessary reports for updates to leadership
Maintain close and continuous collaboration between CAM and Key Pursuits teams throughout the capture, proposal, interview, and project award and debrief phases of the pursuit cycle
Coordinate closely with Sector leaders and the Growth Marketing team to align client account activity with market positioning activations, including strategic event sponsorship and active participation, identification and/or design of visibility opportunities for client-facing leaders and subject matter experts, thought leadership and technical leadership content marketing, owned and paid digital marketing, and direct email/marketing automation campaigns
Support Sector with major event strategy and engagement, including brand positioning, SME and leadership visibility, presentation abstract ideation and development, and content marketing
Establish and coordinate a social media ambassador program to support client-targeted digital marketing activations and brand awareness
Collaborate with other Marketing functional areas (e.g., Communications, Design, Digital Experience) to ensure delivery of services tailored to client needs
Qualification
Required
10+ years of experience with 3+ years in a leadership role
Bachelor's degree in marketing, communications, or related field
Demonstrated ability to facilitate client account teams, promote collaboration, and drive intended outcomes
Strong project-management skills and ability to lead cross-functional initiatives
Ability to effectively manage multiple concurrent projects and deadlines
Experience in client account management, capture strategy, growth marketing, and digital marketing required
Track record of customer-centric decision-making
Strategic thinker
Confident communicator
Creative problem-solver
Thrives in a fast-paced environment
Highly organized, detail-driven, and proactive
Navigates ambiguity and change with an entrepreneurial mindset
Benefits
Extensive medical, disability and life insurance coverage
Continuing education benefits
Paid time off
Employee assistance program
Retirement savings plan with company matching contributions
Company
TYLin
As a global engineering firm, we design infrastructure solutions that connect and elevate communities.
1001-5000 employees
H1B Sponsorship
TYLin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (21)
2023 (11)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$82.24M2022-12-12Series Unknown· $82.24M
Leadership Team
Jenni Roseleip
Chief Marketing Officer
Sheila Jordan
Chief Corporate Strategy Officer
Recent News
GlobeNewswire
2026-01-20
2024-01-30
Company data provided by crunchbase