GM Financial · 2 days ago
Insurance Sales and Service Representative I - Bilingual
United States
Full-time
Remote
New Grad, Entry Level
0+ years expGeneral Motors Insurance is building an Insurtech business to transform the auto insurance experience. The Insurance Sales and Service Representative I will provide insurance quotes, support, and consultation to customers while ensuring high levels of service and customer retention.
Finance
Responsibilities
Provide insurance quotes and utilize selling techniques to close sales
Provide a high level of support and consultation as it relates to quoting, selling and servicing insurance policies, counseling and providing guidance on matters of protection and coverage, and answering complex questions as it relates to billing, renewals, and endorsements
Provide remarkable service across channels to positively impact customer retention and loyalty creating life-long customers and promoters
Resolves customer complaints and seeks management assistance for complaint resolution timely and as needed
Capture and deliver a high level of service by gathering, processing, consolidating, and analyzing data to promote brand loyalty and increase retention for the OnStar Insurance brand
Monitor and maintain a closed loop feedback process to ensure that all customer requests and expectations are exceeded. This includes scheduling appropriate account follow up to ensure customer expectations are met and the highest level of satisfaction is delivered
Establish open communication and build professional relationships with other departments in an effort to enhance the customer experience and secure customer loyalty
Demonstrate a high degree of professional decorum to represent OnStar Insurance in a positive manner
Execute specialty team processes and strategies as assigned by OnStar Insurance leadership
Qualification
Required
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and procedures
Must embrace company principles and demonstrate understanding of OnStar Insurance and GM Financial's culture
Ability to influence customers during selling and servicing transactions by providing a consultative, educational, and friendly experience
Excellent interpersonal, written, and oral communication skills which includes exceptional active listening skills
Strong analytical and problem solving skills with an action-oriented mindset
Ability to work independently and use sound judgment in relation to handling customer inquiries and complaint resolution
Proactively manage time while balancing assigned accounts/tasks with minimal supervision
Strong ability to navigate and use multiple applications/systems effectively to resolve customer requests and/or inquiries
Ability to type a minimum of 40 words per minute
Proven interpersonal skills with a high degree of professionalism and the ability to interact with customers, leaders, peers, and senior management
Fluent in English and Spanish
Must hold current Property and Casualty (P&C) or Personal Lines License in at least (1) U.S. State or be able to obtain within 30 days of start date required
High School Diploma or equivalent Required
Preferred
0-2 years of customer service experience
Bachelor's Degree or equivalent combination of education and experience
Benefits
401K matching
Bonding leave for new parents (12 weeks, 100% paid)
Tuition assistance
Training
GM employee auto discount
Community service pay
Nine company holidays
Company
GM Financial
GM Financial is the captive finance company and a wholly-owned subsidiary of General Motors Company.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2010-09-29Acquired
Leadership Team
Katie DeGraaf
Senior Vice President, OnStar Insurance, Product & Telematics
Ross Reichardt
Chief of Staff; General Motors Insurance
Recent News
2025-11-12
2025-11-04
2025-10-10
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