Mountain America Credit Union · 1 month ago
Fraud Operations Analyst
Sandy, UT
Full-time
Hybrid
Entry, Mid Level
2+ years expMountain America Credit Union is focused on protecting members from fraud and financial loss. The Fraud Operations Analyst role involves early detection and resolution of suspicious activities, utilizing fraud detection systems, and providing empathetic support to members while collaborating with internal teams.
BankingFinancial ServicesMortgage
Responsibilities
Monitor and analyze alerts using multiple fraud detection platforms to identify suspicious activity across all types of transactions
Take immediate action to restrict accounts, block transactions, and initiate member contact when fraud is suspected
Thoroughly review affected accounts and adjust restrictions as needed based on review of alert activity
Serve as a subject matter expert for fraud-related inquiries from branches, service teams, and members, providing clear guidance and resolution support
Educate members on evolving fraud tactics, digital hygiene, and account protection best practices
Respond to inbound calls from branches, service teams, and members, providing clear and empathetic support for fraud-related concerns
Troubleshoot issues related to blocked transactions caused by fraud rules and ensure timely resolution
Maintain accurate and detailed records of fraud-related activities, including alert outcomes and member interactions
Assist in preparing reports on fraud incidents and resolution outcomes for internal tracking and compliance
Collaborate with Fraud Data Analysts to communicate findings, trends, and anomalies in card fraud activity
Share insights and feedback to improve fraud detection strategies and alert system performance
Comply with all applicable regulations, including the Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC, Regulation DD, Regulation Z, Regulation E, and others relevant to fraud operations
Participate in team huddles, training sessions, and continuous learning opportunities to stay informed on emerging fraud tactics
Uphold Mountain America’s mission, vision, and values by delivering responsive, member-focused fraud support and resolution
Perform other duties as assigned
Qualification
Required
Minimum of 2 years of fraud experience or 3 years experience in banking, financial services, or related industries required
Solid understanding of transaction processes, including checks, ACH, and transfers
Competence with fraud alert systems or digital banking platforms
High school diploma or equivalent required
Proficient in Windows OS, internet browsers, email platforms, and intermediate-level Microsoft Word and Excel
Familiarity with fraud case management systems and secure communication protocols
Understanding of internet security and digital identity verification tools
Ability to read and interpret procedures, alerts, and fraud indicators
Strong verbal and written communication skills for member interaction and documentation
Ability to present findings and recommendations clearly to internal teams
High attention to detail and accuracy
Strong sense of urgency and accountability
Willingness to learn and adapt to new fraud trends and technologies
Empathy and professionalism when supporting members impacted by fraud
Critical thinking and problem-solving skills in high-pressure situations
Company
Mountain America Credit Union
Mountain America Credit Union is a member-owned, full-service financial institution.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chad Curtis
EVP/Chief Financial Officer
Nathan Anderson
Executive Vice President/Chief Operating Officer
Recent News
2026-01-06
2025-12-24
Company data provided by crunchbase