Booz Allen Hamilton · 1 day ago
Cloud Developer and Customer Support Engineer
McLean, VA
Full-time
Hybrid
Mid Level
$87K/yr - $198K/yr
3+ years expBooz Allen Hamilton is seeking a Cloud Developer and Customer Support Engineer to implement innovative cloud computing solutions and provide exceptional customer support. The role involves troubleshooting technical issues, developing cloud infrastructure solutions, and collaborating with customers to enhance their experience.
ConsultingCyber SecurityIT InfrastructureManagement ConsultingSecurity
No H1B
U.S. Citizen Only
Responsibilities
Contribute to automation and infrastructure improvements based on customer feedback and support patterns
Implement automation and IaC practices to streamline deployments, provisioning, and configuration management
Evaluate and recommend cloud services, tools, and technologies to improve efficiency and enhance system capabilities
Develop and maintain cloud infrastructure solutions using AWS, Azure, or GCP services
Respond to customer support tickets and technical inquiries within defined SLAs
Troubleshoot and resolve customer-reported issues, from simple configuration problems to complex system failures
Collaborate with customers to understand their requirements and provide technical guidance
Create and maintain technical documentation, runbooks, and knowledge base articles
Monitor system health and proactively identify potential issues before they impact customers
Participate in on-call rotation for critical customer support escalations
Qualification
Required
3+ years of experience with Python, and leveraging multiple services and building complex solutions with AWS or Azure
2+ years of experience in customer-facing technical support or customer success roles
Experience with AWS or Azure services, Git, and IT systems engineering or administration, including Linux and Windows
Experience implementing automation and IaC practices to streamline deployments, provisioning, and configuration management
Experience evaluating and recommending cloud services, tools, and technologies to improve efficiency and enhance system capabilities, documenting solutions, creating knowledge base articles, and maintaining customer-facing documentation
Experience with incident management, escalation procedures, SLA adherence, and customer support tools, including ticketing systems such as ServiceNow, Zendesk, or Jira Service Management
Knowledge of multi-account or multi-tenant architecture
Ability to manage multiple customer support cases simultaneously while maintaining high service quality, explain technical concepts to both technical and non-technical stakeholders, and remain calm and professional under pressure
Bachelor's degree
Certified AWS Solutions Architect or DevOps Engineer Certification
Preferred
Experience writing in IaC tools such as AWS CloudFormation or Terraform
Experience with NIST standards, CI/CD, Agile or Scrum frameworks and practices, and containerization technologies such as Docker
Experience with customer support metrics and KPIs, including response time, resolution time, and customer satisfaction
Experience with remote support tools, screen-sharing platforms, customer onboarding, and technical enablement
Experience creating and delivering technical training or documentation for end users
Knowledge of ITIL or similar IT service management frameworks
Knowledge of Confluence, Jira, and Microsoft Office Suite
Possession of strong verbal and written communication skills
Possession of strong problem-solving skills
ITIL Foundation Certification, and Certified AWS Security or Advanced Networking Specialty Certification
Benefits
Health, life, disability, financial, and retirement benefits
Paid leave
Professional development
Tuition assistance
Work-life programs
Dependent care
Recognition awards program
Company
Booz Allen Hamilton
Booz Allen Hamilton is a consulting firm that specializes in analytics, technology, and engineering.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.03B2025-03-11Post Ipo Debt· $650M
2023-08-01Post Ipo Debt· $650M
2020-08-13Post Ipo Debt· $700M
Leadership Team
Matthew Calderone
Chief Financial Officer and Executive Vice President
Kristine Anderson
Chief Operating Officer
Recent News
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2026-01-14
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