Pella Windows & Doors of Montana · 11 hours ago
Showroom Brand Ambassador
San Diego, CA, United States
Full-time
Onsite
New Grad, Entry Level
0+ years expPella Windows & Doors of Montana is a leading company in the window and door industry, recognized for its innovation and design. The Brand Ambassador serves as the first point of contact for customers, responsible for understanding their needs and presenting solutions to drive satisfaction and sales.
Building Materials
Responsibilities
Displays and/or demonstrates product in the assigned location and/or at home shows, using samples, digital tools and/or collateral, emphasizing features and benefits of Pella products
Answers and accurately directs customer calls for both internal and external customers by asking leading questions and pre-qualifying. Sets proper customer expectations regarding the Retail Replacement process
Qualifies call-in and walk-in customers to set sales appointments for Outside Sales Representatives
Inputs and maintains accurate information in lead management software (ACE/CRM). Capture traffic leads and appointments
Ensure displays are properly working and repairs are requested and completed in a timely manner
Support the planning and organizing of Experience Center Events and attend as appropriate. Ability to occasionally work weekend and evening hours
Comfortable interacting with architects/designers, builders/contractors and homeowners
Maintains strong knowledge of all products, systems and processes, and stays up to date with competitive information
Ability to address or direct customer questions and concerns to the appropriate internal departments
Maintain the required level of office supplies, literature, and product samples for Experience Center function and Sales Representatives based on market needs
Maintains showroom for cleanliness and neatness to ensure a favorable and hospitable setting for all customers, including but not limited to: dusting, cleaning windows, taking out garbage
Meets company safety requirements by keeping work area neat and clean, following all company safety policies and procedures, and reporting any safety concerns
Collaborates on social media strategy by creating content for local branches
Qualification
Required
Must have High School Diploma or GED
Ability to read and analyze documents related to contracts and work documents
Ability to write reports and business correspondence
Ability to verbally present information and respond to questions from customers, managers, and the general public
Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customers, and visitors
Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to perform calculations using units of money, time, measurement, etc
Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth
Ability to apply basic concepts of algebra, geometry and general business math
Proficiency with Microsoft® Word, Excel, Outlook and Power Point software applications, Canva, Instagram, Facebook, LinkedIn, and will be expected to develop proficiency with Pella's proprietary software (PQM, ACE, CRM, PSI, etc.)
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl
The employee must occasionally lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus
Preferred
AA or Technical degree preferred
0-2 year's customer service, or general business experience preferred
Prior experience as a Showroom Specialist and/or knowledge of general construction applications and terminology and/or window and door applications or components is desirable, but not required
Company
Pella Windows & Doors of Montana
Since 1987, Pella Windows & Doors, Inc.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase