Black Duck · 1 day ago
IT Operations, Senior Director
Burlington, MA
Full-time
Onsite
Director/Executive
$170K/yr - $250K/yr
10+ years expBlack Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. The Senior Director of IT Operations is responsible for leading the strategic direction and operational excellence of the organization’s IT infrastructure, service delivery, and systems.
Cyber SecurityOpen SourceSoftware
Responsibilities
Develop and execute the IT operations roadmap to align with organizational objectives and growth
Establish policies, processes, and performance metrics for IT operations that enhance service delivery and operational efficiency
Partner with other IT and business leaders to drive digital transformation and innovation
Oversee the design, deployment, and maintenance of enterprise IT infrastructure, including on-premises and cloud-based environments
Manage hardware, software, networking, storage, and virtualization platforms
Ensure uptime and reliability of IT systems through proactive monitoring, capacity planning, and incident response
Partner with application development teams to ensure infrastructure supports business-critical applications
Work with the security team to implement access controls, system hardening, and secure configurations
Manage IT service delivery teams to meet or exceed service-level agreements (SLAs)
Drive the adoption and optimization of ITIL-based processes (incident, problem, change, and configuration management)
Continuously improve service desk operations and end-user support experiences
Collaborate with business units to understand and prioritize IT service needs and provide effective solutions
Build, mentor, and lead a high-performing IT operations team, including infrastructure, service desk, and operations staff
Define roles, responsibilities, and career development plans for team members
Foster a collaborative culture across IT teams and business units to ensure alignment on operational priorities
Develop and manage the IT operations budget, optimizing costs while maintaining high service quality
Evaluate and negotiate contracts with vendors and service providers
Oversee procurement, asset management, and vendor performance reviews
Work with procurement and finance teams to ensure alignment with organizational purchasing policies and goals
Implement operational controls to align with organizational security policies and compliance requirements
Conduct periodic risk assessments of IT operations and infrastructure in collaboration with the security team
Work closely with the security team to ensure secure configurations, threat monitoring, and incident response plans
Support adherence to compliance frameworks (e.g., SOC2, ISO 27001, GDPR) as guided by the security team
Implement monitoring systems to track IT infrastructure performance, availability, and capacity
Analyze trends and prepare reports for executive leadership, highlighting key achievements, risks, and areas for improvement
Partner with business leaders to ensure IT performance metrics align with business outcomes
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field
10+ years of experience in IT operations, with at least 5 years in a senior leadership role
Demonstrated success managing large-scale IT infrastructure and service delivery
Strong knowledge of ITIL or similar service management frameworks
Expertise in managing hybrid infrastructure environments (cloud and on-premises)
Excellent leadership, problem-solving, and stakeholder management skills
Familiarity with cybersecurity frameworks and operational controls
Preferred
Experience in transitioning organizations to modern cloud-based solutions
Knowledge of DevOps practices and agile methodologies
Certification in ITIL, PMP, or other relevant frameworks
Company
Black Duck
Black Duck® meets the board-level risks of modern software with True Scale Application Security, ensuring uncompromised trust in software for the regulated, AI-powered world.
5001-10000 employees
H1B Sponsorship
Black Duck has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (6)
Funding
Current Stage
Late StageTotal Funding
$82.5MKey Investors
N47General CatalystSplit Rock Partners
2024-10-01Private Equity
2024-05-06Acquired
2016-07-18Series Unknown
Leadership Team
Jason Schmitt
Chief Executive Officer
Roman Telerman
Chief Financial Officer
Recent News
Company data provided by crunchbase