Neumo · 20 hours ago
Senior Business Analyst (Remote)
United States
Full-time
Remote
Senior Level
5+ years expNeumo is a company with four decades of public sector expertise, recognized as a GovTech 100 Company. They are seeking a Senior Business Analyst to work as part of a support delivery team, analyzing client requirements and enhancing business processes to ensure client satisfaction.
CommunitiesComplianceGovernment
Responsibilities
Responsible for analyzing customer requirements and the analysis of information/data
Responsible for understanding the pension business needs of the client and identifying how best to meet those needs. This includes working with the business and the technology areas to gather requirements for development and management
The role leads the effort to analyze, validate and document the business and system requirements
Acts as a bridge between the business and the IT groups and is accountable for a technology solution that supports the business request or opportunity and is based on the enterprise architecture
Assists in designing, modifying and creating business processes that will be used to implement the business transformation solutions. This is done through research and fact-finding combined with a basic understanding of applicable business processes, systems, and industry requirements
Provides input to improve overall efficiency and processes
Maintain a high level of client relationship management. Act as liaison between clients, other service providers and programmers to further develop and foster the client relationship
Provide daily support to clients during system development and implementation, including telephone support / contact for clients
Participate in regular client status meetings including assisting with status reports, meeting notes, etc. as determined by client's needs
Manage multiple clients and tasks and prioritize work as required
Send correspondence to clients
Participate in upgrade or new implementation projects from beginning to end or parts of a major project. This will include estimating and quoting work in conjunction with Programmers
Participate in sessions with clients to collect business requirements (JAD)
Provide client training
Analyze complex business and pension requirements, user requests for system modifications / enhancements or error corrections; propose possible solutions for review by Senior team member, and document solutions in functional specifications in conjunction with programmers
Analyze plan documents and prepare and/or peer review specifications
Draft release notes and update delivery documents. Assist with monthly support and maintenance updates if required
Follow CPAS standard practices and procedures in selecting methods and techniques for obtaining solutions and meeting deliverables
Setup client and plan rules in CPAS v5 products with support
Ensure the system meets legislative compliance and accuracy standards. Formulate quality assurance standards / programs for client installations
Document and maintain problem logs
Write comprehensive test plans as needed for upgrades / changes
Test template application, custom work, defect fixes etc providing QA of the system
Enter, update defects in the CPAS Quality system
Demonstrate a financial accountability to upselling and encourage clients to configure additional CPAS functions
Contribute to the client invoicing process through timely, accurate and detailed tracking in the CPAS Quality system
Qualification
Required
A minimum of 5-7 years Canadian pension or benefit related experience
A minimum of 5-7 years' systems analyst experience
University degree or equivalent
Designation or extensive experience / knowledge of the following: Pension plan administration (DB and/or DC) (e.g. PPAC or CEBS course - Pension Plans & Other Retirement Income Programs)
Business Analyst Certification
Exposure to systems / application development
Client Management Skills
Leadership / Management
Travel will be required
Excellent written and verbal communication skills
Highly motivated
Team player
Enthusiastic and high level of creative energy
Excellent interpersonal, facilitation/presentation and negotiation skills
Advanced organizational, analytical and problem-solving skills
Able to prioritize work, meet deadlines and perform well under pressure
High integrity and commitment to quality
Adaptive to changing situations
Deals with ambiguity efficiently and makes sound decisions
Demonstrates leadership through challenging others to develop as leaders while serving as a role model; proactively initiates, develops, and maintains effective working relationships with team members; generates enthusiasm among team members
Takes initiative and seeks responsibility
Demonstrates personal accountability / commitment for clients, projects, tasks and responsibilities
Benefits
Neumo offers a competitive benefits and compensation package
Company
Neumo
Neumo specializes in revenue capture, augmentation, and compliance to assist governments in maximizing their appropriate collections.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase