Tier4 Group · 18 hours ago
Telecommunication & Collaboration Specialist 4881
Atlanta Metro
Full-time
Hybrid
Senior Level
5+ years expTier4 Group is seeking a skilled Telecommunication & Collaborations Specialist to join their ISD team. In this role, you’ll support the operation of enterprise voice networks across North America, design and maintain telecommunication systems, and ensure compliance with IT security standards.
CRMInformation TechnologySoftwareVirtual Reality
Hiring Manager
Kim Kilgoar
Responsibilities
Administer a hybrid Cisco and Microsoft telephony environment (Cisco PCCE, CUCM, Unity, Finesse, Microsoft Teams, Operator Connect)
Manage Teams Phone System configurations including Direct Routing, Operator Connect, Calling Plans, and Auto Attendants
Configure Cisco call flows, routing, queueing, agent profiles, and user accounts
Troubleshoot complex incidents across Cisco and Microsoft Teams collaboration/voice platforms
Conduct system health monitoring, patching, and proactive maintenance to ensure stability, security, and compliance
Collaborate with Contact Center Managers and vendors to enhance operational efficiency and customer experience
Monitor system performance and resolve call quality or connectivity issues
Provide Level 3 support for Contact Center operations, Teams, CUIC reporting, and general telephony issues
Partner with Design & Engineering teams to build the roadmap for next-generation telephony platforms
Perform additional duties as needed
Qualification
Required
Bachelor's degree in a relevant field or at least 5 years of related professional experience
Minimum of 5 years' experience in Telephony and Collaboration technologies
Professional certifications such as CCNA or MS-700 demonstrating strong technical expertise
Proven experience supporting multi-site environments using UCCE, PCCE, CUIC, CUCM, or equivalent systems
Experience administering Teams Phone systems with Direct Routing and Operator Connect
Strong background in building and maintaining call flows and queueing via Cisco and Microsoft technologies
Deep understanding of SIP protocol, call flows, troubleshooting, and related technologies (RTP, CTI)
Hands-on experience with Session Border Controllers—ideally Cisco CUBE
Familiarity with PCCE/UCCE voice components such as CUIC, Live Data, VVB, and Finesse
Preferred
Experience with CCaaS platforms (e.g., Genesys, Webex) is a plus
Company
Tier4 Group
Tier4 Group is a women-owned and diversity-certified technology Talent, Professional Services, Advisory, and Information Security firm with a national reach.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Betsy Robinson
Founder + CEO
Jake Sherrill
Partner
Recent News
2025-05-17
Company data provided by crunchbase