The J.M. Smucker Co. · 17 hours ago
Analyst, IS Support Services
Orrville, OH
Full-time
Onsite
Entry Level
1+ years expThe J.M. Smucker Co. is seeking an Analyst for their IS Support Services team. In this role, you will provide technical support and solutions to users, ensuring their hardware and software issues are resolved efficiently while maintaining a high level of customer service.
Food and BeverageManufacturingConfectionery
Responsibilities
Provide Tier I & Tier II support for mobile devices (smart phones, pads, tablets)
Provide Tier I & Tier II support for Microsoft O365, desktop operating systems and software to end-users
Image, configure and deploy PCs in an enterprise environment
Deploy and repair local and network printers
Install and configure software applications
Answer Calls/Emails/Chats via contact center
Provide after-hours support as needed
Document (create/update) Standard Operating Procedures (SOP’s)
Qualification
Required
Internship or at least 1 year in a Help Desk or support position
Strong people skills and an aptitude for problem solving
Strong customer service skills
Ability to maintain composure and customer focus while troubleshooting and solving technical issues
Ability to adhere to a schedule of customer appointments
Team player
Skilled in Microsoft Office Applications
Exceptional communication, professionalism, and customer‑facing poise when supporting high‑visibility users
Preferred
Bachelor's degree
Knowledge of the ServiceNow Platform
Familiarity with Intune
Familiarity with Windows Autopilot workflows
Familiarity with Splunk
Skilled in Active Directory
PowerShell Basics
Company
The J.M. Smucker Co.
At The J.M. Smucker Co., it is our privilege to make food people and pets love by offering a diverse family of brands available across North America.
5001-10000 employees
H1B Sponsorship
The J.M. Smucker Co. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (3)
2022 (5)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Rebecca Scheidler
Senior Vice President & General Manager, Consumer Foods
Recent News
2025-11-25
2025-10-15
Bleichmar Fonti & Auld
2025-09-26
Company data provided by crunchbase