DarkHorse Express Solutions Inc. · 4 days ago
Customer Solutions Specialist
Garden City, GA
Full-time
Onsite
New Grad, Entry Level
$20/wk - $21/wkDarkHorse Express Solutions Inc. is seeking a Customer Solutions Specialist to perform import logistics and operations tasks for customer accounts. The role involves liaising with customers and overseas offices, managing shipments, and ensuring high levels of customer service.
Transportation/Trucking/Railroad
Responsibilities
Will need the ability to liaise directly with the customer and overseas offices, assessing their needs and delivering a high level of customer service follow-up
Manage and track shipments from origin to destination and communicate that information to both our customers & overseas teams
Coordinate shipments arrival processes & deliveries set up both domestic and international while adhering to on-time expectations
Maintain customers SOPs
Manage and update all shipments milestone/ timelines for our EDI customers
Support Management when requested to create reports for assigned customers
Perform and maintain billing functions for assigned customers
Qualification
Required
High achiever, self-driven with excellent verbal and written communication skills
Ability to prioritize and multi-task in a fast-paced, changing environment
Excellent analytical, critical thinking, and problem-solving skills
Strong organizational skills and attention to detail
Possess ability to build relationships with both internal and external teams
Team player, flexible, hands-on with interpersonal skills and time management
High School Diploma required
Superior Customer Service skills with excellent telephone and email skills
Strong working knowledge of MS Office programs, including Excel and Word
Preferred
EDI operational knowledge is highly desirable, but not essential
Company
DarkHorse Express Solutions Inc.
DarkHorse Express Solutions, specializes in providing top-notch logistical support services.
Founded in 2021
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase