Surefox North America · 1 day ago
Regional Account Manager
San Francisco, CA
Full-time
Hybrid
Senior Level
$152K/yr - $152K/yr
5+ years expSurefox North America Inc is a veteran owned company that prides itself on creating a diverse and unique culture of trained and talented individuals. They are currently seeking an experienced Regional Account Manager to support client relationships, oversee service delivery, and ensure operational efficiency in the Bay Area. The role involves coordinating with various teams and managing client expectations to enhance satisfaction and retention.
ConsultingRisk ManagementSecurityService Industry
Responsibilities
Client Relationship Management
Serve as a key point of contact for assigned clients, ensuring consistent communication and exceptional service delivery
Support regular client meetings, service reviews, and check-ins to discuss performance, issues, and upcoming needs
Develop strong professional relationships with client stakeholders to enhance satisfaction and retention
Account Development & Growth
Identify opportunities to expand services, enhance contract value, or introduce additional support solutions
Gather data and insights to support renewal discussions and account expansion efforts
Assist the Regional Account Manager with proposals, service modifications, and strategic account development plans
Service Delivery Coordination
Communicate client requirements and changes to internal operations partners, ensuring alignment across teams
Review scheduling updates, invoicing, staffing information, and operational readiness for client sites
Assist with onboarding of new clients or new service lines in coordination with Operations and HR
Issue Management & Resolution
Track client issues, document escalations, and ensure timely resolution in cooperation with Operations
Follow up on open items, ensuring clients receive consistent updates and complete resolution
Identify recurring issues or service gaps and propose improvement strategies
Reporting & Analytics
Assist in preparing performance reports, service metrics, audit responses, and quarterly business reviews (QBRs)
Maintain accurate client data in CRM tools, ensuring real-time visibility into account health
Track service indicators such as response times, satisfaction trends, and incident patterns
Cross-Functional Collaboration
Partner with Operations, Compliance, HR, Scheduling, and Finance to support account activities
Ensure all internal teams understand client expectations and priorities
Partner with other regional account managers when events, and client sites start and or operate in your region
Regional partners will help staff, manage, engage with regional clients and provide quality assurance and checks in support for the other regional managers
Expanded Roles and Responsibility
Supporting new company growth, priorities and initiatives that may fall outside of the roles and responsibilities outlined here
Qualification
Required
Must be eligible for employment within the United States
Must be able to pass an extensive background check and drug screening (Surefox will consider for employment qualified applicants with criminal histories in a manner consistent with all requirements of State and local laws, regulations or codes)
Knowledge of state labor law
Experience in security, staffing, protective services, or executive protection
Experience managing multi-site or regional accounts
Experience supporting renewals, expansions, or strategic account growth
Data analysis capabilities for reviewing KPIs and preparing reports
Must be willing to travel as necessary
5+ years of work experience in project management, program management, or equivalent director role
Possess strong interpersonal skills to deal effectively with all business contacts
Possess an adaptive leadership style, motivating your team to accomplish both client-driven as well as organizational goals
Exceptional attention to detail
Strong organizational and time management skills
Professional appearance and demeanor
Strong problem-solving skills and analytical abilities
Must be proficient with Microsoft Office and Google Suite applications
Strong communication skills with the ability to present complex issues in a concise and meaningful way with responsibility and accountability for the program
Display sound judgment with the ability to make timely and sound decisions
Ability to work independently and as a team member
Preferred
Experience working with all levels of management, including director levels and senior executives
Experience in private security, protective services, or staffing/contract services
Prior experience managing multi-site or regional client accounts
Familiarity with CRM or workforce management systems
Experience supporting client renewals, service expansions, or business reviews
Strong data analysis skills for reporting and performance insights
Experience collaborating with Operations, HR, and Compliance teams
Prior military or veteran-led organization experience is a plus
Relevant professional certifications (e.g., ASIS CPP or PSP) are beneficial
Company
Surefox North America
Our Origins Surefox was founded in 2016 to bring a higher standard of service to an industry plagued with rouge deficient companies and to provide military veterans purpose after service.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Joshua Szott
Chief Executive Officer & Co-Founder
Brian Sweigart
Chief Operating Officer and Co-Founder
Recent News
Company data provided by crunchbase