Shiftsmart · 6 days ago
Strategy & Operations Associate, Audits & Inspections
New York City (HQ)
Full-time
Onsite
New Grad, Entry Level
$90K/yr - $130K/yrShiftsmart is a rapidly growing labor platform that aims to revolutionize workforce management through technology. The Strategy & Operations Associate will manage the Quality Assurance processes for Audits & Inspections, ensuring audits are completed efficiently and with high quality while identifying areas for improvement.
Computer Software
Responsibilities
Own the end-to-end QA process for Audits & Inspections, ensuring audits are reviewed, approved, and paid within SLA while maintaining a high bar for quality
Identify inefficiencies and recurring failure points within the QA process, proposing and driving improvements that increase first-time pass rates and reduce manual intervention
Manage QA agents to daily throughput and quality targets, identifying and addressing outliers
Use tools such as Google Sheets, SQL, and internal systems to analyze performance, create reporting, and surface insights on common audit issues
Monitor and triage in-shift issues, taking action where possible and escalating when required
Qualification
Required
Experience in Quality Assurance processes
Ability to manage QA agents and meet daily throughput and quality targets
Proficiency in using tools such as Google Sheets and SQL for performance analysis
Strong analytical skills to identify inefficiencies and propose improvements
Ability to monitor and triage in-shift issues effectively
Excellent communication skills
Strong problem-solving skills
Ability to work in a fast-paced environment
Willingness to work in the office 4+ days a week
Benefits
Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)
401(k) match program: We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4%
Generous, fully paid parental and family leave policies
Pre-tax commuter benefits
Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan
Company
Shiftsmart
At Shiftsmart, we're not just shaping the future of labor; we're revolutionizing it.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Saliba
Chief of Staff to the CEO
Pavan Patel
CTO
Company data provided by crunchbase