IST Management · 12 hours ago
IT Support Specialist
Atlanta, GA
Full-time
Hybrid
Entry, Mid, Senior Level
$46K/yr - $58K/yrIST Management is a business process outsourcing company that provides a wide range of Facilities Management and Legal Services solutions. They are seeking an IT Support Specialist to deliver high-quality technical support to employees and external clients, focusing on troubleshooting and resolving hardware, software, and networking issues.
ConsultingCRMInformation Technology
Responsibilities
Provide timely and precise technical support to employees and external clients with issues related to hardware, software, networking, and other computer-related technologies
Install, configure, and maintain PC software and operating systems
Maintain and provide technical support for audio-visual (AV) systems to ensure optimal performance and minimal downtime
Assist and support live music events by managing and operating AV systems to deliver high-quality sound and visual experiences
Diagnose and resolve hardware and software issues in person, remotely, and via phone
Uphold the security and privacy of network and computer systems
Conduct upgrades and maintenance tasks to ensure minimal disruption to operations
Execute diagnostic tests and repair malfunctioning hardware and software
Document technical processes, notes, and manuals in detail
Keep accurate records/logs of repairs and fixes
Proactively follow up with users to confirm the resolution of system issues
Efficiently manage the IT inventory lifecycle, from procurement to disposal
Some after-hours on-call work is required, ensuring critical support coverage outside of standard business hours
Qualification
Required
An Associates degree in Computer Science, Information Technology, or related field, or equivalent practical experience in IT support roles
Proficient in diagnosing and troubleshooting various technical issues
Exceptional problem-solving and communication skills
Understanding of Windows/MacOS operating systems, network security practices, and the use of tools, components, and peripheral accessories
Preferred
Experience with remote desktop applications and help desk software preferred
Professional certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), are a plus but not required
Benefits
Medical
Dental
Vision
401K
LTD/STD
Identity Theft
Parental Leave
Pet
7 Paid Holidays
Paid Time Off
Bonus Incentives
Company
IST Management
IST Management Services, Inc is an outsourcing company specializing in the life cycle management of your information: From incoming mail, to complex print jobs, to eDiscovery and litigation processing, to complete records and electronic document management solutions.
Founded in 1997
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Hal Blackman
CEO
D
Daniel Blechinger
Chief Information Officer
Company data provided by crunchbase