Cardone Ventures · 20 hours ago
IT Support Specialist
Scottsdale, AZ
Full-time
Hybrid
Entry Level
1+ years expCardone Ventures is a company dedicated to helping business owners achieve their goals through strategic guidance and support. The IT Support Specialist will provide first-line technical support in a primarily Mac environment, managing user support and hardware inventory while ensuring effective onboarding and offboarding processes.
ConsultingFinanceFinancial Services
Responsibilities
Provide onsite first-line support in a Mac-heavy environment with some Windows PCs (laptops/desktops, peripherals, printers)
Perform new hire desk setups: workstation readiness, monitors/docks, peripherals, conferencing setup, and day-1 verification
Support identity/access via Okta (SSO/MFA assistance) and productivity tools across Google Workspace and Microsoft 365 (as used)
Execute onboarding/offboarding checklists: account setup/deprovisioning, device handoff/returns, and access provisioning requests
Manage inventory and asset tagging: receiving, labeling, assigning, tracking, and maintaining accurate asset records
Perform light network troubleshooting: Wi-Fi connectivity checks, basic LAN troubleshooting (cabling, switch port checks as directed), printer connectivity, and VPN basics; escalate as needed
Work tickets in the ITSM system: triage, prioritize, resolve, document, and escalate with clear notes and logs
Maintain and improve knowledge base articles and standard operating procedures (SOPs)
Travel within Scottsdale and other locations as needed for desk setups, deployments, inventory, and onsite support
Qualification
Required
1–3 years of IT support/help desk experience (or equivalent)
Strong macOS user support skills; basic Windows troubleshooting
Familiarity with Okta (SSO/MFA concepts) and SaaS access troubleshooting
Experience supporting Google Workspace and/or Microsoft 365 end-user tools
Experience with ticketing systems and strong documentation habits
Ability to lift/handle typical IT equipment (laptops, monitors, docks) and work onsite daily
Customer-focused, patient, and service-oriented approach to supporting non-technical users
Strong troubleshooting and problem-solving skills with a bias for action and follow-through
Clear, professional verbal and written communication, including documentation and ticket notes
Ability to prioritize and manage multiple tickets, tasks, and deadlines in a fast-paced environment
High attention to detail and accuracy in executing checklists, configurations, and asset tracking
Adaptability and willingness to learn new tools, systems, and processes quickly
Collaborative team player who partners effectively with IT leadership and cross-functional teams
Ownership mindset with a commitment to continuous improvement of processes and user experience
Benefits
Medical, dental, and vision for FT positions and their dependents
Vacation and sick time policy that increases based on tenure with the company
Employee Assistance Program through Guardian
401k with up to 3% Company match
Pet Insurance through SPOT for your 10X pets!
Competitive parental leave policy: 100% paid - 8 weeks for primary caregiver, and 4 weeks for secondary caregiver + 1 month remote for both
Employee wellness initiatives including a 100% paid for gym membership and access to discounts on local meal prep services
Professional Development through reimbursements for courses/certifications outside of CV, and a 10X Mentorship Program
Continued Education: we provide team members complete access to our range of educational resources valued at over $250,000 in areas such as Sales, Operations, People, Finance and Marketing
Uncapped Commission Potential: all of our team members have the opportunity to sell our Products/Services (and are trained on how to do so). We have several examples of non-sales team members earning well over $20,000 in annual commission
Company
Cardone Ventures
Cardone Ventures is a consulting company that provides financial goals to promote market growth for businesses.
51-200 employees
H1B Sponsorship
Cardone Ventures has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Brandon M Dawson
Co-Founder Chairman & CEO
Natalie Dawson
Co-Founder and President
Recent News
2025-12-17
2025-12-16
Company data provided by crunchbase