Sauer Brands, Inc. · 22 hours ago
Lead Customer Service Representative, Order Processing
Richmond, VA, USA
Full-time
Onsite
Mid, Senior Level
3+ years expSauer Brands, Inc. is a manufacturer of popular food products, seeking a Lead Customer Service Representative to enhance customer experience and manage order processing. The role involves supporting customer inquiries, managing orders, and collaborating with various departments to ensure efficient service delivery.
Food and BeverageFood DeliveryRestaurants
Responsibilities
Receive and process orders from customers and brokers by email and EDI
Interact daily cross functionally with the Transportation, Finance, Manufacturing, Operations, and Sales departments to ensure timely and accurate results
Review customer invoices daily prior to submitting for payment
Provide accurate information regarding availability of in-stock items
Recommend alternate products based on availability or specifications
Communicate with customers and brokers to keep them informed about promotional opportunities, order status, and any service-related concerns
Work with sales and brokers to manage overall customer relationships
Use Sauer Brands systems and reporting to manage and maintain accurate customer data
Support the Customer Service Manager with the following: Overflow tasks, Transitioning new entities, New employee onboarding, training, and check-in meetings, Customer account and contact set up, Manual invoicing, Providing guidance and support to the CSR team
Share in bi-weekly team meetings, or lead meetings in absence of manager
Represent Customer Service as needed in other company meetings
Support CSR team with PBI reporting
Manage shelf-life expectations from warehouses and production
Work with production to mitigate potential shortages
Qualification
Required
Bachelor's Degree or 3-5 years of equivalent business experience required
Documented history of making improvements in assigned work area/responsibilities
Demonstrated progression in size and scope of responsibilities
Stellar references based on contributions and performance
Demonstrated proficiency in order management
Demonstrated proficiency in invoicing
Demonstrated proficiency in Outlook, Word, Excel
Written and verbal communication skills
Experience in food industry or other consumer package goods manufacturing, required
Preferred
Microsoft PowerBI or other analysis and reporting applications
PeopleSoft FSCM or other ERP systems
Benefits
401K
Medical/Dental/Vision Coverage
Vacation, Sick Days and Holidays
Flexible Spending Accounts
Tuition Reimbursement
Employee and Dependent Life Insurance
Voluntary Disability Insurance
Other Voluntary Insurance Options
Company
Sauer Brands, Inc.
For over a century, Sauer Brands has been America’s trusted flavor partner—the passionate people behind Duke’s Mayo, Mateo’s Salsa, Kernel Season’s, and a portfolio of spices and condiments that turn everyday meals into memorable moments.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-01-06Acquired
Leadership Team
Jack Robinson
Chief Financial Officer
Chad Moore
Chief Operating Officer
Recent News
2026-01-22
2025-12-19
2025-07-08
Company data provided by crunchbase