Ledgent Technology · 19 hours ago
Network Operations Center Technician (NOC)
Spokane, WA
Full-time
Hybrid
Entry, Mid Level
$80K/yr - $80K/yr
2+ years expLedgent Technology is seeking a Network Technician II to support and monitor an enterprise SD-WAN network and critical systems in a regulated environment. This role involves real-time monitoring, incident management, and troubleshooting to ensure service stability and availability.
Staffing & Recruiting
Hiring Manager
Brian Rexroat
Responsibilities
Monitor enterprise SD-WAN, application, and infrastructure systems using tools such as Dynatrace, Splunk, and SolarWinds
Perform proactive application and infrastructure monitoring, trend analysis, and alert investigation
Log, assess, prioritize, and manage operational incidents following formal ITIL-based Incident Management processes
Conduct initial troubleshooting and triage to identify root cause and ensure proper escalation and expedited resolution
Coordinate incident resolution efforts, including bridge calls, internal and vendor escalations, and post-incident documentation
Create accurate, timely major incident notifications and technical communications for operational and executive audiences
Generate and distribute incident, performance, and operational reports according to established standards
Maintain and administer NOC/TOC tools, escalation paths, contact lists, and documentation
Assist with monitoring system management to ensure accurate reporting and device consistency
Support continuous improvement initiatives by identifying opportunities to enhance monitoring, processes, and operational efficiency
Assist with training and mentoring junior technical operations staff and serve as a subject matter resource when needed
Participate in a 24x7x365 operations environment, including weekends, holidays, and rotating shifts
Qualification
Required
Associate's degree in Computer Operations, Operations Management, or equivalent technical training or experience
2-4 years of experience in an IT or Technical Operations environment
Hands-on experience with operating systems, enterprise applications, Active Directory, and networking technologies
Experience working within formal Incident Management frameworks (ITIL)
Proficiency with Microsoft technologies including Windows Server, Exchange, Word, Excel, and SharePoint
Strong written and verbal communication skills with the ability to convey technical information clearly
Ability to work independently, manage shifting priorities, and operate effectively in high-pressure environments
Preferred
Bachelor's degree in Business, Project Management, Business Systems, or a related field
ITIL Foundation certification
SolarWinds or comparable enterprise monitoring platform certification
Familiarity with banking or other regulated-industry environments
Experience with virtualization technologies such as VMware, Citrix, and Microsoft platforms
Demonstrated ability to identify process improvements and drive changes through implementation
Self-motivated, adaptable, and energized by solving complex operational problems
Company
Ledgent Technology
Ledgent Technology, a business line of Roth Staffing Companies, utilizes proven processes and their robust professional network to place qualified technology professionals in contract, contract-to-hire, direct-hire roles and project teams throughout the US.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase