Pitch Health Solutions · 1 week ago
Medicare Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$3,000/mo - $3,500/moPitch Health Solutions is a company dedicated to empowering its team while maintaining high standards of culture, compliance, and performance. They are seeking a Customer Service Representative who will serve as the main point of contact for clients, addressing concerns and managing expectations to deliver a seamless client experience.
Insurance
Responsibilities
Client Advocacy: Serve as the main contact for assigned clients, proactively addressing concerns and managing expectations
Issue Resolution: Handle client issues and escalations efficiently, maintaining professionalism and compliance
Retention Monitoring: Track client engagement, feedback, and retention trends to identify risks and opportunities
Collaboration: Work closely with Sales, Operations, and Leadership to resolve issues and improve client satisfaction
Process Improvement: Contribute to the development and scaling of Client Success processes, workflows, and SOPs
Documentation & Reporting: Accurately document all client interactions, escalations, and resolutions
Qualification
Required
Must be have your Health Insurance License
Experienced in client success, account management, or customer support
Strong communicator with excellent problem-solving and conflict-resolution skills
Emotionally intelligent, professional, and able to stay calm under pressure
Highly organized with strong attention to detail and follow-through
Comfortable working in a fast-paced, cross-functional environment
Benefits
Work remotely from anywhere in the U.S.
Directly impact client satisfaction and retention
Opportunity to grow with a developing department and take on more responsibility
Competitive salary with performance incentives
Company
Pitch Health Solutions
Our mission is to make Healthcare simple, clear, and compassionate.
Florida, US
11-50 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase