Sherwin-Williams · 1 day ago
Technical Service Representative
College Station, TX, United States
Full-time
Onsite
Entry Level
$80K/yr - $104K/yr
1+ years expSherwin-Williams is a company dedicated to inspiring and improving the world through their innovative paints and coatings. The Technical Service Representative will interact with customers to provide product and application support, ensuring high-quality technical service and customer satisfaction.
ChemicalManufacturingSales
Responsibilities
Ensure customer product, equipment and service expectations are met
Carries out all core tasks with a focus on creating value proposition when able/applicable
Help achieve or exceed sales goals
Help achieve or exceed profitability goals
Help increase gallon growth
Work with Tech Services team & other functions (e.g., Sales, R&D, etc.) to proactively eliminate or reduce customer complaints
Be available to interact with and support customers, such as taking customer calls when there is an issue or participating in annual customer account plans
Position interfaces with cross functions related to incoming color QC, oversee color quality in production and new color developments which leads to elimination or reduction in customer complaints
Position is responsible for training customers on use of color matching equipment and development of colors
Recommend optimal product or service to customer to drive value selling of product and services
Perform customer line audits and line surveys
Maintain and upload accurate records of all demonstrations and line surveys
Maintain customer technical service issues on file for follow-up via Field Service Reports (FSRs) & SFDC logged entries
Assist sales reps by preparing samples, panels, etc. for presentations
Operate all material handling, color matching, tinting, mixing and lab testing equipment as required and in a safe manner
Shade product batches or leverage local blending facilities to adjust product as needed
Assist customers with set-up and implementation of products
Evaluate product complaints and decide the best way to resolve the problem, including escalating to others/other teams as needed
Familiarize self with all products & procedures, including product preparation & application
Maintain expertise in equipment use and surface preparation
Execute product test runs at designated customer facilities
Assist in color verification and field color formulations
Troubleshoot product quality issues that may occur and implement solutions
Troubleshoot on-line technical problems such as correcting batches and formulation of products
Train customers on product knowledge
Conduct technical training seminars at customers’ facilities
Advise customers of product line changes and improvements
Document and refer potential sales leads to appropriate sales rep
Provide technical support for product demos as directed
Assist sales reps and Account Management (KEY, KAM, SAM, GAM) in calling on prospective customers/target accounts
Maintain contact with laboratory on current technical issues
Coordinate technical service issues between SHW facilities and plants, sales reps and product service room
Implements procedures that will help the customer in avoiding issues or allow them to improve their process
If needed, assist customers with product inventory control/re-ordering
Participate in Corporate initiatives and projects aimed at improving the Technical Services organization as needed
Maintains a high degree of professionalism and customer service orientation when interacting with customers
Other duties as assigned
Qualification
Required
High School or GED Equivalent
1-2 years of related experience
1+ years of 'meeting expectations' or better performance appraisals
Must be able to tint paint, therefore, must be able to distinguish one or more chromatic colors
Must be able to pass a respirator fit test
Must be able to use a laptop (or tablet) and demonstrate proficiency in common applications such as Office Programs (Word, Excel, PowerPoint), Outlook, etc
Must be able to use a phone
Must have valid drivers license and ability to drive company vehicle as part of duties if provided with one
Must have demonstrated knowledge of and proficiency in Salesforce
Preferred
Associate or Trade Degree
Bachelor's Degree
Prior experience in one or more of the following areas: Blender, Application Engineering, R&D Lab, Manufacturing Team, Facility or Branch Management, Sales, Collision repair, Refinish Technician, System Operator, Line Manager
Benefits
Relocation Package: Yes, Within Company Policy
A wide range of world-class benefits designed for you
From retirement to health care, from total well-being to your daily commute
Company
Sherwin-Williams
Sherwin-Williams Company engages in the development, manufacture, distribution, and sale of paints, coatings, and related products.
10001+ employees
H1B Sponsorship
Sherwin-Williams has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (86)
2024 (84)
2023 (69)
2022 (76)
2021 (72)
2020 (78)
Funding
Current Stage
Public CompanyTotal Funding
unknown1964-02-11IPO
Leadership Team
Heidi Petz
Chief Executive Officer
Recent News
The Motley Fool
2025-12-21
2025-12-05
UPSTATE BUSINESS JOURNAL
2025-11-12
Company data provided by crunchbase