Clin-Path Associates, PLC · 1 day ago
Full Time - Client Services Representative
Tempe, AZ
Full-time
Onsite
Entry, Mid, Senior LevelClin-Path Associates, PLC is seeking a Client Services Representative who will provide exceptional customer service and support. The role involves managing customer inquiries, setting up user accounts, and ensuring compliance with various regulatory standards.
Health CareHospitalMedical
Responsibilities
Answer incoming phone calls and either handle the request or dispatch the call to the appropriate person/department
Check visitors in and contact person they are here to meet
Set up User Accounts, reset passwords and assign LIS portal permissions as required
Handling customer requests for reports
Handling customer issues while being sensitive to their needs
Maintain customer files as required
Filing, scanning and sorting of paperwork for Billing
Running Daily reports for Client Delivery
General support for the Marketing Department
General support for dispatching of will-call accounts to courier team
May cross train for send-out support
Responsible for assisting with maintaining supplies and ordering as it relates to client supplies
Monitor/print fax admin and dispatch or forward to appropriate individual and/or department
Receive and distribute the US Mail
Responds to the needs of patients in requests for patient health information
Knowledge of HIPAA rules and regulations
Follows instructions with little supervision
Performs any/all other duties as assigned
All duties listed above
All duties listed above (some of the duties above may be required only as a backup for time off, short staffing, etc.). The primary Lead responsibilities are listed below
IT/Liaison with regards to IT platforms
Proactive clean-up of ECM
Oversee the HIPAA Log and address any changes in ECM
Building of new account profiles as required
Manage periodic emails from billing with regards to verification and appropriate changes to Novopath cases
Qualification
Required
Exceptional customer service abilities
Experience with the Microsoft Office Suite products
Database management experience
Ability to handle customer concerns
Ability to set up user accounts
Ability to supply as it relates to customer support
Adherence to HIPAA, PCI, OSHA, CAP, RCRA and other regulatory agencies
Following all company policies and procedures
Answering incoming phone calls and either handling the request or dispatching the call to the appropriate person/department
Checking visitors in and contacting the person they are here to meet
Setting up User Accounts, resetting passwords and assigning LIS portal permissions as required
Handling customer requests for reports
Handling customer issues while being sensitive to their needs
Maintaining customer files as required
Filing, scanning and sorting of paperwork for Billing
Running Daily reports for Client Delivery
General support for the Marketing Department
General support for dispatching of will-call accounts to courier team
Cross training for send-out support
Assisting with maintaining supplies and ordering as it relates to client supplies
Monitoring/printing fax admin and dispatching or forwarding to appropriate individual and/or department
Receiving and distributing the US Mail
Responding to the needs of patients in requests for patient health information
Knowledge of HIPAA rules and regulations
Following instructions with little supervision
Performing any/all other duties as assigned
Effective oral and written communication and problem-solving skills
Ability to self-direct
Customer Service experience
Less than 3 years of relevant work experience for Level I
4-7 years of relevant work experience for Level II
8+ years of relevant work experience for Level III
Must have excellent customer service skills
Must be comfortable working as a member of a team
Must be able to lift 30 Lbs
Must be able to work in a laboratory setting
Benefits
Health insurance (Primarily covered by the company)
Dental insurance (100% covered by the company)
Vision insurance
Paid time off
Retirement contributions (401k)
Flexible spending account (FSA)
Company
Clin-Path Associates, PLC
Founded over 50 years ago, the breadth and depth of expertise of Clin-Path Associates is unmatched statewide.
Founded in 1985
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jennifer Erickson
Chief Operating Officer
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