Piovan UnaDyn · 1 day ago
Service Support Coordinator
Fredericksburg, VA
Full-time
Onsite
New Grad, Entry Level
$17/hr - $30/hrPiovan UnaDyn is seeking a Service Support Coordinator to act as a key liaison between customers, technical support, and management. This role involves providing customer service, phone support, and service coordination to support aftersales operations.
Information TechnologyManufacturing
Hiring Manager
Cyndi Mack
Responsibilities
Maintain the department’s instrument inventory and calibration records for both in-house and field service equipment
Perform administrative tasks, including opening and managing Service Orders, preparing service reports, and submitting expense documentation to the Accountability Department
Create SAP tickets for Technical Support requests and assign them to the appropriate Aftersales Group member
Coordinate with customers by sending the tariff form when a technician intervention is requested
Manage assigned Service Orders, providing timely updates to ATSG Management regarding job status—whether under warranty, billable, or free of charge per special agreement with the Sales referent
Review and approve Field Service Technicians’ (FST) expense reports and timesheets
Keep the Field Service Technicians’ warehouse inventory updated in SAP
Ensure all Service Orders are kept current in SAP and closed in a timely manner
Review service reports and notify the Customer Care Center of spare parts requirements, or the Service Technical Support team if additional intervention is needed
Qualification
Required
High school diploma or equivalent
Excellent communication, interpersonal, and customer care skills
Organization, prioritization, and multitasking skills
Proficient in Microsoft Word, Excel, Powerpoint, SAP, CRM
Company
Piovan UnaDyn
Piovan UnaDyn is a leading U.S.
Founded in 1957
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase