NGL TRANSPORTATION · 1 month ago
Customer Service Representative (CSR) – Operations
Phoenix, Arizona, Phoenix, AZ, US
Full-time
Onsite
Entry Level
$20/hr - $23/hr
2+ years expNGL Transportation is a full-service logistics provider supporting global companies with freight forwarding and warehousing. The CSR plays a critical role in ensuring smooth communication between customers, carriers, and internal teams, supporting real-time shipment tracking and proactive customer engagement.
LogisticsTransportationWarehousing
Responsibilities
Monitor real-time shipment tracking for ocean cargo, providing proactive updates to clients
Handle booking arrangements with freight forwarders, shippers, and shipping lines
Ensure accurate data entry of receiving and shipping manifests
Comply with customer’s SOPs for handling, storage, and release of goods
Serve as the primary liaison between customers, carriers, and the internal dispatch team to schedule and optimize drayage and final-mile deliveries
Utilize the Transportation Management System (TMS) to assign loads, monitor driver status, and track delivery progress
Resolve operational issues promptly, such as detention, demurrage, and delivery delays, by coordinating directly with carriers and dispatch
Qualification
Required
2+ years of experience in logistics, freight forwarding, or transportation customer service
Strong communication and problem-solving skills
Ability to multitask in a fast-paced, deadline-driven environment
Proficiency in Microsoft Excel, Outlook, and logistics documentation
High school diploma required
Preferred
Familiarity with TMS, WMS, or CRM systems
Associate or bachelor's degree in logistics or business
Benefits
Health, dental, and vision insurance
401(k)
Paid time off and holidays
Company
NGL TRANSPORTATION
NGL Transportation is a logistics service provider that specializes in warehousing, distribution, trucking and trans-loading.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase