Fifth Third Bank · 3 days ago
Vendor Quality Specialist
Cincinnati, OH
Full-time
Onsite
Senior Level
5+ years expFifth Third Bank is a leading financial institution committed to delivering exceptional banking services. The Vendor Quality Specialist is responsible for conducting quality programs, managing vendor performance, and ensuring compliance with contractual terms while transforming data into actionable business intelligence.
BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage
Responsibilities
Performs call monitors for vendors
Supports development of monitoring plans for critical vendors, and review monitoring plans for all other vendors
Gathers, analyzes, aggregates, and reports on risk data to develop solutions to analytical, implementation, and/or execution issues
Prepares status reports and presentations to keep all levels of management and internal partners abreast of key milestones, alternatives, and potential risks
Provides analytics for Internal Working Groups for critical vendors, periodic business reviews quarterly business reviews, and monthly performance meetings
In conjunction with the Vendor Relationship Manager, proactively identifies, manages, and communicates issues and risks, escalating as appropriate through management
Participates in contract renewals in partnership with Sourcing and LOB to ensure that contractual terms are in alignment with the needs of the business
Successfully executes reporting and analytics and analyzes data to make proactive recommendations/solutions to drive and enhance vendor/departmental performance
Documents, evaluates, and improves design of reports and processes to ensure that analytical tools evolve as the business changes and escalates problems of a more complex nature to upper-level management for resolution
Develops trend analyses and other quantitative reports to determine business trends and partners with leaders to further analyze data and develop recommendations for improvement
Business intelligence (i.e. key performance indicators, executive dashboards, reporting, etc.)
Establishes, fosters and maintains working relationships with peers and management within Bancorp, lines of business, Affiliate partners, Vendors and other key stakeholders
Maintains, updates and creates quality processes and procedures documents as needed
Partners with Quality Manager to build business relationships with Risk Management and external Vendors to perform call monitors, including participating in vendor calibration sessions
Participates in activities that ensure calibration of the quality monitoring program
Works with offshore personnel on issues and dispute resolutions and provides training to offshore personnel as needed
Qualification
Required
High School Diploma or equivalent required
Minimum of 5 years Call Center or related business experience required
Must be analytical and possess ability to interpret and apply policies and regulations across a complex business
Excellent written and verbal skills
Ability and willingness to share product knowledge with co-workers
Strong presentation skills and the ability to present data to all levels of the organization
Excellent attention to detail
Strong customer service skills
Must identify opportunities and take action to build trusting strategic internal and external relationships and networks
Previous PC experience required, including Word, Excel, and PowerPoint
Ability to handle multiple tasks
Must be self-motivated and have an ability to work with minimal supervision
Commitment to teamwork and be approachable, collaborative, and have the ability to influence others through interpersonal skills, thrive in a fast-paced environment and be comfortable quickly shifting priorities on short notice
Commitment to quality work both personally and through the performance of the team
Preferred
Bachelor's Degree or equivalent experience preferred
Benefits
Comprehensive benefits
Incentive compensation plan
Company
Fifth Third Bank
Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.
10001+ employees
H1B Sponsorship
Fifth Third Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
B
Bryan Preston
Chief Financial Officer
Maria Holmes
VP, Senior Manager Corporate Sponsorship
Recent News
legacy.thefly.com
2026-01-24
pv magazine USA
2026-01-23
Company data provided by crunchbase