Salesforce · 21 hours ago
Senior Director, CSG Strategy and Analytics
Massachusetts - Boston
Full-time
Hybrid
Director/Executive
$200K/yr - $305K/yr
10+ years expSalesforce is the #1 AI CRM, focused on driving customer success through innovation and technology. They are seeking a Senior Director to lead the Customer Success Business Performance function, partnering with senior leaders to define and execute strategic initiatives that foster long-term growth.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Lead a team of high-performing individuals, including both ICs and People Leaders (PLs), responsible for deep strategy formulation, advanced analytics, and insights generation across the Customer Success Group
Partner with cross-functional executive leadership across Customer Success and Salesforce to define and deliver strategic projects that enable the business to execute its highest priority, multi-year initiatives
Leverage advanced data and analytical frameworks to conduct in-depth analyses across all areas of the business (e.g. customer segments / regions / product lines) to develop a comprehensive understanding of key value drivers, identifying major improvement areas and opportunities
Act as the primary strategic thought partner to various members of the CSG Leadership team, helping to define and solidify the global post-sales strategy across Salesforce
Serve as the essential connection across cross-functional teams in region and globally (including Customer Success, Sales, Product, Marketing, Support, and other internal groups, etc.), and facilitate collaboration towards achieving common enterprise-level goals and outcomes
Qualification
Required
10+ years of work experience at a top-tier management consulting firm, investment bank, private equity firm, and/or Strategy & Ops leadership role at a technology company
BA/BS degree
Preferred
Executive experience leading large, cross-functional teams through complex, global change management programs
Ability to articulately present, influence, and debate recommendations at the C-suite and Board level
Deep experience with enterprise software or SaaS Go-To-Market (GTM) strategy and execution; preferably in a Senior Sales Strategy role
Exceptional communication and analytical skills with the ability to distill complex thoughts and multi-phase strategies into simple, actionable, executive-level recommendations
Familiarity with SQL and Salesforce reporting platforms
High-energy, team-first attitude: Motivated to work hard in a fast-paced, ever-changing environment to help our growing business
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
2026-01-22
Benzinga.com
2026-01-21
Company data provided by crunchbase