Driven Brands Inc. · 14 hours ago
Customer Service Lead
Charlotte, NC
Full-time
Onsite
Senior Level
$56K/yr - $100K/yrDriven Brands Inc. is a company focused on providing efficient oil change services through its Take 5 Oil Change locations. The Customer Service Lead will oversee customer inquiries, manage service orders, and resolve complaints while providing guidance to staff and ensuring adherence to company policies.
AutomotiveMarket ResearchMarketing
Responsibilities
Provides timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards
Processes customer orders, bills and accounts, and applications for service, maintenance and termination
Troubleshoots and resolves customer complaints
Generally serves as a lead to other professional (exempt) individual contributors or supervises a group of hourly/non-exempt staff
Provides expertise and guidance and reviews work
Receives assignments in the form of objectives with goals and the process by which to meet goals
Provides direction to employees according to established policies and management guidance
Administers company policies that directly affect subordinate employees
Recommends changes to unit or sub-unit policies
Management reviews work to measure meeting of objectives
Works on issues where analysis of situation or data requires review of relevant factors
Exercises judgment within defined procedures and policies to determine appropriate action
Erroneous decisions or failure to achieve results will cause delays in schedules
Schedules, reviews and oversees work activities spanning one week to one month time horizon and reports on quarterly progress
Qualification
Required
Provides timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards
Processes customer orders, bills and accounts, and applications for service, maintenance and termination
Troubleshoots and resolves customer complaints
Generally serves as a lead to other professional (exempt) individual contributors or supervises a group of hourly/non-exempt staff
Provides expertise and guidance and reviews work
Receives assignments in the form of objectives with goals and the process by which to meet goals
Provides direction to employees according to established policies and management guidance
Administers company policies that directly affect subordinate employees
Recommends changes to unit or sub-unit policies
Management reviews work to measure meeting of objectives
Works on issues where analysis of situation or data requires review of relevant factors
Exercises judgment within defined procedures and policies to determine appropriate action
Schedules, reviews and oversees work activities spanning one week to one month time horizon and reports on quarterly progress
Benefits
Health and wellness benefits
Paid time off
Holiday pay
MyFlexPay program
Company
Driven Brands Inc.
Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.
Founded in 2006
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.14B2025-10-21Post Ipo Debt· $500M
2024-07-29Post Ipo Debt· $275M
2022-10-05Post Ipo Debt· $365M
Leadership Team
Danny Rivera
Chief Executive Officer
Mike Diamond
Chief Financial Officer (NASDAQ: DRVN)
Recent News
2025-12-22
Company data provided by crunchbase