Public Benefits Specialist jobs in United States
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Oregon Department of Human Services · 21 hours ago

Public Benefits Specialist

The Oregon Department of Human Services is committed to equity and diversity, seeking a Public Benefits Specialist to support Oregonians in need of essential services. This role involves determining eligibility for various benefits, ensuring timely and accurate assessments through a person-centered approach.

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Responsibilities

As a Public Benefits Specialist you will:
Oregon Eligibility Partnership (OEP) is a program within ODHS that determines eligibility for people living in Oregon who apply for medical, food, cash, and childcare benefits through the ONE eligibility system. OEP plays a critical part of the eligibility process that moves beyond integration and equality, to focus on equity of services and providing timely, accurate, and necessary eligibility determinations through a person-centered approach

Qualification

Human Services experienceBilingual in English/SpanishData entryPolicy interpretationCustomer serviceActive listeningCollaborationAttention to detail

Required

Bilingual in English/Spanish
One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
An equivalent combination of education, training, and experience relative to the class concept
Experience communicating decisions regarding the approval or denial of benefits or services and adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences
Experience completing tasks or projects timely in a fast-paced, high volume business setting and conducting work that requires attention to detail, particularly with data entry and reviewing documents
Experience handling confidential or sensitive situations and information with unwavering professionalism, holding self and others to high standards of honesty and integrity
Demonstrated willingness to uphold the ODHS Core Values and experience providing customer service that is person centered and trauma informed manner through a diversity, equity, embracing anti-racism work and inclusion lens that exemplifies our Equity North Star values of inclusivity, equity, service and well-being
Experience demonstrating active listening; listening to understand, retain information and applying lessons-learned to varying environments and situations; welcoming constructive feedback and suggestions to strengthen work performance
Experience developing collaborative relationships that foster trust, inclusivity, and respect with internal and external partners

Benefits

ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.

Company

Oregon Department of Human Services

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The Oregon Department of Human Services (ODHS) provides direct services to more than 1.5 million Oregonians each year.

Funding

Current Stage
Late Stage

Leadership Team

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Alan Schoenwald
Senior Human Resources Business Partner
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Ashlee Parpart
Lead Recruitment Business Partner
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