Dunhill Professional Search & Government Solutions · 5 days ago
Military Counseling Services-Contact Center
United States
Full-time
Remote
Entry, Mid, Senior Level
2+ years expDunhill Professional Search & Government Solutions is dedicated to supporting military service members and their families. The role involves providing non-medical counseling and assistance, managing high-risk calls, and ensuring compliance with service standards.
ConsultingHuman ResourcesRecruitingStaffing Agency
No H1B
U.S. Citizen OnlyHiring Manager
Breanna Huber
Responsibilities
Responsible for providing assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families
Assesses the needs of the caller to ensure first-call resolution of all presented needs
Educates participants on specialty program offerings, promote services, and demonstrate knowledge of military culture
Conducts comprehensive professional assessments of users' needs for core NMC/EAP and work/life services, which can include but are not limited to, non-medical counseling, health and wellness, and other specialty and add-on services
Identifies high-risk cases and responds as indicated in accordance with established protocols
Deescalates callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations
Ensures all calls are handled according to contractual service standards and document all cases in the Case Management System (CMS)
Performs call follow-up and reporting as assigned
Demonstrates outstanding customer service
Demonstrates understanding of military culture and addresses Service members by their rank, thanks Service members and their families for their service, and has excellent empathic listening skills paired with appropriate clinical interventions
Works with team to complete all annual compliance requirements such as External Certification Authority (ECA) renewal as well as annual training such as Cyber Awareness and PII to ensure access to the CMS system is maintained
Qualification
Required
US Citizenship is REQUIRED due to federal contract requirements
Master's degree in social work and Family Therapy, Counseling, or other human services field
2+ years of relevant post-graduate work experience in counseling, social work, and mental health services
Must be a U.S. Citizen
Knowledge of mandated procedures for child and elder abuse situations
Familiarity in core services areas of child development, parenting, adoption, education, and service for older adults
Exceptional written and verbal communication skills
Strong MS Office skills (Word, Excel, PowerPoint) and ability to type 50 wpm
Excellent organization and time management skills
Comply with all HIPAA regulations
Ability to obtain a Public Trust clearance
Preferred
State Licensure to practice independently (LCSW, LPC, LMFT) preferred (required for SME/supervisor roles)
CEAP (Certified Employment Assistant Professional) is desirable
Prior experience working with military and/or Veterans populations preferred
Military spouse or family member experience in a military community highly desirable
Company
Dunhill Professional Search & Government Solutions
Dunhill Professional Search & Government Solutions is an executive search and management recruiting firm.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase