ePlus inc. · 2 days ago
MSC Core Engineer III
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $150K/yr
5+ years expePlus inc. is seeking a Managed Services Center (MSC) Tier III Core Engineer to provide network, security, and systems support for their clientele. The role involves troubleshooting and diagnosing problems, maintaining technical skills, and effectively communicating with customers while managing projects and working in a team environment.
Cloud ComputingData CenterInformation TechnologyIT ManagementSoftware
Responsibilities
Perform network/systems support in a Managed Services Center
Troubleshoot, isolate and diagnose common problems
Provide systems support functions for client, which includes design, development, troubleshooting, diagnosis, and problem resolution
Follow- through until issues are resolved
Maintain current, high-level technical skills in your field of expertise
Effectively communicate with both customers and other internal staff
Thoroughly document troubleshoot and resolve incidents within ticketing system
Strong attention-to-detail
Work in a team environment with the ability to function independently
Participate in on-call
Manage projects, as assigned
Ability to multi-task
Exceptional customer-focused and results-oriented attitude
Excellent written and verbal communications skills
Troubleshoot, isolate and diagnose complex network/systems problems, either alone or as part of a team
Other tasks as necessary
Qualification
Required
Active Cisco CCNP Service Provider certification required
5+ years of experience in service provider role with knowledge of optics
Firm understanding of Juniper as it relates to the service provider field
Adept at using NCS (Cisco, Juniper, and otherwise)
Proven history of troubleshooting complex network issues
Familiarity with VRF technology
Versed in routing protocols such as IS-IS, BGP, OSPF, and MPLS
Knowledgeable with concepts such as SD-WAN, cloud networking, and network security
Experience working with ASRs
Background in current monitoring and management tools such as ServiceNOW
Proficient in the use of Office 360 products such as Outlook, Word, and Excel
Benefits
401(k) eligibility
Employee stock purchase program
Various paid time off benefits, such as vacation, sick time, and personal leave
Company
ePlus inc.
ePlus is a customer-first, services-led, results-driven and trusted industry leader that helps organizations secure, modernize, optimize, and scale every aspect of their IT infrastructure.
1001-5000 employees
H1B Sponsorship
ePlus inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (4)
2023 (5)
2022 (9)
2021 (6)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-11-22IPO
Leadership Team
Mark Marron
CEO
Elaine Marion
Chief Financial Officer
Recent News
MarketScreener
2026-01-06
2026-01-06
Company data provided by crunchbase