Wizards of the Coast · 1 day ago
Temporary Customer Service Representative
Renton, WA
Contract
Onsite
Entry Level
$18/hr - $24/hr
2+ years expWizards of the Coast connects people around the world through play and imagination. They are seeking a Temporary Game Support Representative who will provide excellent customer service for all of Wizards' products through various communication channels.
Card and Board GamesDigital EntertainmentGamingTV
Responsibilities
Provide excellent customer service via email through our CRM for all of Wizards' products, both analog and digital
Provide service through email, phones, and chat based on product and type of contact
Identify, troubleshoot and resolve issues that are within the authority of this job using provided support documentation and recognize when issues need to be elevated
Keep up to date on Wizards’ products and public-facing communications about products we and our licensed partners release
Qualification
Required
High School Graduate or equivalent experience is required
Customer Service: 2+ years experience working in consumer customer service
Accustomed to working in a fast-paced, dynamic and entrepreneurial environment with a sophisticated understanding of customer service principles, skills, processes and techniques
Ability to craft clear, customer-facing and internal communications with little to no grammatical errors
Initiative: A willingness to investigate issues per documented processes and provide recommendations for updates as needed
Product Familiarity: An understanding of what customers genuinely care about with product issues they encounter
Preferred
Call center experience and familiarity with MS Office Suite, Zendesk, and Confluence
Benefits
Medical
Dental
Vision
Health savings accounts
Employee assistance program
401(k) retirement plan
Employee Stock Ownership Plan
Paid Sick Leave (variable based on location)
Paid Time Off and Holiday Pay
Paid Vacation & Holidays
Generous 401(k) Match
Paid Parental Leave
Volunteer & Employee Giving Programs
Tuition Reimbursement
Product Discounts & More!
Company
Wizards of the Coast
Wizards of the Coast develops and publishes game-based and other entertainment products.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown1999-09-09Acquired
Leadership Team
Christine Fung
Talent Acquisition Partner
Courtney Crooks
HR Business Partner
Recent News
2026-01-16
Company data provided by crunchbase