iboss · 4 hours ago
IT Analyst
Orlando, FL
Full-time
Onsite
New Grad, Entry Leveliboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work. They are looking for an entry-level IT Analyst to maintain a reliable, secure, and efficient data communications network, providing technical assistance and support related to computer systems, hardware, and software.
Cloud ComputingCyber SecurityNetwork SecuritySaaSSecuritySoftware
No H1B
Responsibilities
Provide technical assistance (via phone, email, or in person) and support for incoming helpdesk queries and issues related to computer systems, software, and hardware
Maintain daily performance of computer systems
Respond to email messages for customers seeking help
Install and integrate new server hardware and applications
Keep an eye out for needed updates
Support and administer third-party applications
Ensure network security and connectivity
Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
Set up user accounts, permissions and passwords
Resolve problems reported by end user
Define network policies and procedures
Maintain inventory for all hardware and software assets
Run diagnostic programs to resolve problems, such as slowness, virus, malware, etc
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), wireless, and other systems
Install or replace computer peripherals for users
Follow up with customers to ensure issue has been resolved
Troubleshoot printing and wireless connectivity
Qualification
Required
Bachelor's degree in computer science, IT, MIS or related field
Experience with Microsoft Active Directory, including user management
Knowledge of Microsoft Windows 10 and Mac OS
Basic knowledge and understanding of LAN/WAN as it relates to TCP/IP, IP addresses, subnet masks, default gateways, etc
Knowledge of firewalls, internet VPN's remote implementation, troubleshooting, and problem resolution
Ability to set up and configure server hardware
Familiarity with backup and recovery software and methodologies
Ability and desire to learn new hardware and software
Familiar with basic peripherals such as telephones, wireless keyboards/mice, Bluetooth headsets, docking stations
Process & detailed oriented
Must able to be in office 5 days a week
Benefits
Health, Vision, Dental, Chiropractic - open to domestic partners
401K with company match
Unlimited PTO policy
Company paid holidays
Optimistic, supportive, and FUN work environment
Company
iboss
iboss is a cloud security company that provides network security as a service, delivered in the cloud, and as a complete SaaS offering.
Founded in 2003
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$180MKey Investors
Goldman Sachs Growth Equity
2021-01-05Series B· $145M
2015-11-03Series A· $35M
Leadership Team
Paul Martini
CEO
Peter Martini
President and Co-Founder
Recent News
Portfolio Adviser
2025-10-20
Company data provided by crunchbase