Kit · 1 day ago
Creator Growth Manager - Scaled Accounts
United States
Full-time
Remote
Mid, Senior Level
$126K/yr - $126K/yr
4+ years expKit is an email-first operating system for creators looking to grow and monetize their audience. They are seeking a Creator Growth Manager (Scaled Accounts) to drive expansion across their top 1,000 largest accounts, focusing on delivering a strong customer experience that fosters retention and revenue growth.
CommunitiesConsumer GoodsSocial Network
Responsibilities
Drive expansion revenue through Pro plan adoption and email list growth strategies
Revenue retained through effective churn prevention and save motions
Conversion of creators from monthly to annual plans
Contribution to Net Revenue Retention (NRR) across pooled accounts
Deeply understand Kit’s creator segments, pricing, and expansion paths (Free → Creator → Pro)
Analyze existing expansion data and past initiatives to identify early patterns
Learn how pooled accounts are currently supported and where gaps exist
Begin engaging directly with pooled creators through scaled touch points
Design and test multiple scaled expansion plays (e.g. campaigns, in-product prompts, webinars, targeted outreach, education programs)
Own expansion performance for the pooled segment, tracking conversion and revenue impact
Partner with Marketing and CX to operationalize successful expansion motions
Clearly document learnings, playbooks, and best practices
Influence roadmap or messaging improvements based on creator feedback
Own proactive, scaled outreach for pooled creators to drive engagement, retention, and readiness for expansion
Help creators improve email strategy, automation usage, and monetization workflows through lightweight guidance, education, and campaigns
Identify churn and disengagement signals, design scalable save motions, and partner with Customer Experience to address systemic retention risks at scale
Establish a proven, repeatable expansion engine for pooled creators
Scale successful expansion strategies across the broader customer base
Become a subject-matter expert on what drives creator monetization growth inside Kit
Directly contribute to Net Revenue Retention and Pro plan growth goals
Elevate CGM as a strategic growth partner across the company
Qualification
Required
4+ years in Customer Success, Account Management, Growth, or Lifecycle at a SaaS company, with ownership of retention and/or expansion outcomes
Scaled/pool ownership: Experience supporting hundreds–thousands of customers via programs, campaigns, and systems (not primarily through 1:1 relationship management)
Driving customer outcomes: Proven track-record of helping customers drive sustained product adoption, customer satisfaction, and overall customer health
Revenue ownership: Experience moving a revenue metric (expansion, upgrades, conversion, renewals, NRR/GRR) with clear attribution to your work
0→1 motion building: Experience creating a new playbook/program from scratch, iterating based on results, and scaling what worked
Partnering across teams: Experience collaborating with Marketing, Product/Growth, and/or CX Ops to operationalize a motion and keep it running
Experimentation & measurement: Strong hypothesis discipline, metric selection, and comfort interpreting results using funnel/cohort thinking (even with imperfect data)
Segmentation & targeting: Ability to identify 'upgrade-ready' cohorts using product/behavior signals and translate that into prioritized, practical targeting
Driving expansion and retention: Proven ability to proactively nurture customer accounts to identify revenue expansion opportunities and ensure successful renewals
Scaled program design: Can design repeatable 1-to-many motions (education, campaigns, in-product prompts, light human touch) that reduce dependence on 1:1 work
Cross-functional influence: Effective at developing relationships and driving action across various stakeholder personas and levels
Operational rigor: Document playbooks, build lightweight systems, and turn one-off wins into repeatable programs other teams can run
AI & automation judgment: Use AI and automation to increase speed and throughput while maintaining brand voice, accuracy, and appropriate human review
Preferred
HubSpot proficiency (bonus): Experience using HubSpot's CRM and customer success features to operationalize segmentation, lifecycle tracking, reporting, and scaled customer motions
Bonus: Experience serving creators, SMBs, or a self-serve audience where value must be demonstrated quickly and clearly to drive upgrades
Benefits
Profit Sharing
Kit equity
401k with a 5% match
We cover up to $2,100 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna
$2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget
Individual learning + development budget ($3,500/year)
Gender affirming benefits
Childcare benefit up to $3,000 annually
Twenty (20) days of paid time off during each year of employment
Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
Ten (10) paid holidays a year
Two weeks of paid sick time each year, including mental health + well being days
Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period
Four-week, paid sabbatical after five years with the team
Fantastic in-person or virtual retreats with the team twice a year
Company
Kit
Kit is an online seller of consumer products.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2.5M2020-11-15Seed
2019-09-12Acquired
2016-11-15Seed· $2.5M
Recent News
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