Midland Credit Management, an Encore Capital Group Company · 1 day ago
Process Excellence Manager
MI - Troy
Full-time
Onsite
Entry, Mid Level
1+ years expMidland Credit Management, an Encore Capital Group Company, is seeking a Process Excellence Manager. This role is responsible for supporting channel operations by tracking process exceptions, identifying improvements, and assisting in managing partner training and documentation.
Financial Services
No H1B
Responsibilities
Identifies process /system shortfalls and manages the creation of fixes and enhancements
Helps to create program policies and procedures
Creates, cultivates and manages relationships across the organization to ensure current processes work as defined
Maintains related documentation
Provides regular updates on process integrity and performance to internal and external partners (as required)
Qualification
Required
Applicants must have current authorization to work in the United States on a full-time basis
High School education required
English language proficiency required
1-3 years experience in a project or process management role or equivalent education and experience required
Strong proficiency in MS Office required
Experience in project or process management required
Preferred
Bachelor's degree preferred
1 - 3 years experience in a project or process management role in a financial services related field preferred
System query skills preferred
Benefits
Monthly incentives or annual bonus
Paid training and development programs
Tuition Assistance
Comprehensive healthcare plans and options
Fitness membership reimbursements
Weight watchers
Wellness rewards Program
Paid time off each year to volunteer
Volunteer grants and matching financial donations, up to US$ 2,500 per employee annually
Retirement Savings
Company paid leave
New parent flex time
Child back-up care options
Paid and floating holidays
Generous paid-time-off
Company
Midland Credit Management, an Encore Capital Group Company
Established in 1953, Midland Credit Management, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Anne Marie B.
Senior EA to the President and CFO | Corporate Events Lead
Mike Merle
Chief Financial Officer
Recent News
Encore Capital Group, Inc.
2025-07-31
2025-03-20
Company data provided by crunchbase