Deluxe · 1 day ago
Technical Support Analyst
Atlanta, GA
Full-time
Hybrid
Entry Level
$60K/yr - $65K/yr
2+ years expDeluxe is a company focused on providing technical support solutions, and they are seeking a Technical Support Analyst to assist sales personnel with hardware and software configurations. The role involves managing sales quotes, providing vendor knowledge, and creating purchase orders to support project management efforts.
Email MarketingFinancial ServicesInformation TechnologyPaymentsSEOSmall and Medium BusinessesWeb Hosting
Responsibilities
Reviews all quotes submitted by Sales and vets whether the Opportunity is ready to Quote
Configures quotes as required by sales representatives and managers
Provide technical assistance to sales personnel regarding hardware and software configurations, including the feasibility of system design
Provides expertise related to key third party hardware and software vendors
Serves a critical role revenue-generating role within Solution Engineering team
Sales Quotes. Manages sales quote queue, configures quotes and budgetary estimates, confirms approvals and artifacts are included in quote, oversees product structure and price book in CPQ, attend bid integrity calls with Sales to ensure proposal is ready to quote
Vendor Knowledge Share. Provides technical knowledge to Sales, SOW Analysts and Product teams regarding hardware, software and network configurations
Purchase Orders. Creates and submits purchase orders to vendors for all third-party software and hardware per solution orders. Work with Product Management and Project Management to support ordering hardware and software per project stage gate
Vendor Quotes/Reports. Partner with product, sales and vendors to manage, request and vet third party vendor quotes for hardware and software. Reviews vendor quotes to ensure adequate margin is achieved. Provide monthly/quarterly reports to vendors as required
EStore Pos and Requisitions. Generate all purchase orders in GP, submit and receive purchase orders from vendors, provide tracking information to clients or ASM, provide responses to questions from vendor, clients or ASMs
Qualification
Required
HS/GED and 2 years of Technical and/or business experience or Associates in Computer Science or equivalent field and 0 years
Experience with MS-Office applications, Adobe Acrobat, Excel
Technical experience with hardware, software and networks
Experience drafting and/or reviewing contract documents or Purchase Orders
Must be 18 years of age or older
Preferred
Associates in Computer Science or equivalent field 1 year of Technical and/or business experience
Experience implementing and/or installing software or hardware
Experience managing vendor / third party relationships
Project Management experience
Benefits
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
Tuition Reimbursement
Company
Deluxe
Deluxe is a finacial services company that provides financial institutions deepen customer relationships through technology solutions.
5001-10000 employees
H1B Sponsorship
Deluxe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (22)
2023 (19)
2022 (9)
2021 (13)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Barry McCarthy
President and Chief Executive Officer
Kim Cross
Chief Human Resources Officer
Recent News
Government Technology US
2025-10-03
2025-10-02
Company data provided by crunchbase