C Space · 1 day ago
Associate Director - Communities Client Services
United States
Full-time
Remote
Senior Level, Lead/Staff
$100K/yr - $125K/yrC Space is the leader of Online Communities, creating vibrant hubs of customer insights. They are seeking an Associate Director to lead client relationships and multidisciplinary teams, delivering insights and strategic impact while developing talent within the team.
Market Research
Responsibilities
Immerse in your client’s business to bring proactive ideas to your clients
Know your clients: Understand the goals of your clients’ organizations and recognize your clients’ individual roles in achieving those goals
Build strong relationships and be a trusted advisor. In partnership with your teams, create trusted relationships with senior level clients that drive great work and account growth. You will bring your communities expertise to our clients’ business by quickly upskilling on their business, products, audiences and competitors
Inspire your clients: Connect the dots—from consumer insights and industry trends to the competitive landscape—and bring a holistic perspective to your clients’ businesses
Uncover the opportunity. Create space to listen, plan, and workshop with your clients at the start of the engagement and check-in throughout
Bring the brief. Leveraging our thought leadership and integrated services, grow the business by regularly uncovering opportunities to deliver value across your clients’ organizations
Lead market research and related customer experience projects end-to-end
Lead client discussions to define objectives by actively listening and asking the right questions
Conduct in-depth research (and coach others to conduct research) by using a range of techniques in to uncover answers to client problems; you should have familiarity with a range of qualitative methodologies as well as with survey writing; experience with Qualtrics is desirable
Write and/or review persuasive reports and deliverables; display versatility in writing styles and formats (e.g., from quick team emails to C-suite communications), effectively adapting your writing to diverse audiences
Deliver recommendations to senior clients (who may not be your day-to-day contact) on how to apply customer-inspired-growth
Lead by example: Demonstrate and coach your teams in client empathy, client stewardship, and commercial skills. Be the model for delivering high-quality insights and research
Build accountability: Define clear roles internally to leverage superpowers and development opportunities, leading to a great employee (and client) experience
Develop talent. Develop existing team members by training/teaching through the work how to properly immerse and understand client needs and deliver work that drives impact and leads to trusted relationships
Deliver feedback: Help your teammates grow by delivering timely and direct feedback—positive and constructive—even when it’s tough
Codify best practices/approaches. Work with managers, HR and L&D colleagues to identify opportunities for new skill development, performance excellence and career growth
Inspire your teams: Lead with creativity, imagination, and passion. Be the type of leader who energizes their team on a regular basis
Shape proposals: Collaborate on and contribute to proposals and RFPs to ensure our recommendations reflect client context, business challenges, and industry trends
Add expertise to pitches: Join new business meetings to bring our capabilities to life and demonstrate how we turn insight into impact
Upskill others on how we sell: Help colleagues articulate our offer and commercial value, modeling how we talk about our work with clients
Spot and grow opportunities: Bring a commercial lens to client engagements, identifying ways to expand our impact and deepen relationships
Qualification
Required
Proven leader with experience in market research (qualitative and quantitative) and consumer insights
Experience in team leadership, performance management, and talent development
Strong experience in building and nurturing client relationships
Ability to lead client discussions and define objectives by actively listening and asking the right questions
Familiarity with a range of qualitative methodologies and survey writing
Experience with Qualtrics is desirable
Versatility in writing styles and formats, effectively adapting writing to diverse audiences
Ability to deliver recommendations to senior clients on applying customer-inspired growth
Demonstrated client empathy, client stewardship, and commercial skills
Ability to define clear roles internally to leverage superpowers and development opportunities
Experience in developing existing team members through training and teaching
Ability to deliver timely and direct feedback to teammates
Experience in shaping proposals and contributing to RFPs
Ability to identify ways to expand impact and deepen client relationships
Benefits
Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included)
401k with Company Match
Flexible PTO - Feel no guilt in taking off a minimum of 3 weeks of “real” vacation time
Paid Parental leave: 8 weeks
Paid Sick Leave: up to 8 weeks
12 Paid Company Holidays
Hybrid/Virtual Work - Virtual-first workforce with employees in most states - Occasional travel maybe required.
Company
C Space
C Space provides an online customer community platform for conducting brand innovation and customer insight research services.
Founded in 2000
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-04-12Acquired
Leadership Team
Tom Finocchio
Chief Financial Officer
Jessica DeVlieger
President, Americas
Recent News
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