Emergency Air · 21 hours ago
Lead Dispatcher
Chandler, AZ
Full-time
Onsite
Senior Level, Lead/Staff
$23/hr - $23/hrEmergency Air is seeking an experienced Lead Dispatcher to join our growing team in Phoenix. This role is ideal for a skilled dispatcher who excels in a fast-paced residential service environment and is prepared to transition into a leadership position.
Building MaintenanceConstructionCustomer ServiceHeating Ventilation and Air Conditioning (HVAC)
Responsibilities
Lead and support the daily operations of the dispatch team and Office Manager
Manage technician schedules to maximize efficiency, revenue, and customer satisfaction
Dispatch HVAC service calls using Service Titan
Monitor call flow, job progress, and technician availability in real time
Coach and mentor dispatchers on best practices, performance, and customer experience
Collaborate with management to hit daily, weekly, and monthly business goals
Assist with escalation handling and ensure high-level customer service standards
Track KPIs and contribute to process improvements
Qualification
Required
Service Titan experience
Residential HVAC, plumbing, or electrical industry experience
Strong communication, organization, and decision-making skills
Ability to multitask in a high-volume, fast-paced environment
Revenue-driven mindset with a focus on efficiency and results
Preferred
Proven dispatch leadership or senior dispatcher experience
Benefits
Overtime
Performance-Based Commissions
Commission options available based on business performance
Growth opportunities with a respected, expanding service brand
Supportive leadership and team-focused culture
Company
Emergency Air
Emergency Air is an air conditioning company that performs repairs, maintenance of air conditioning, heating, and routine maintenance.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase