SIMCO Electronics · 4 days ago
DOD SkillBridge Customer Success Internship
San Diego, CA, US
Internship
Onsite
InternSIMCO Electronics is involved in connecting service members with civilian work opportunities through the Department of Defense SkillBridge program. The Admin/Customer Service Intern will play a key role in ensuring exceptional customer experiences by addressing inquiries, maintaining records, and collaborating with internal teams.
AutomotiveEnterprise SoftwareInformation TechnologyManufacturingMedical DeviceSoftwareTest and Measurement
No H1B
Responsibilities
Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism
Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system
Effectively escalate customer requests to the appropriate internal personnel for swift resolution
Accurately document all customer interactions, service requests, and status updates in the appropriate systems
Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms
Regularly review and update customer contact information to ensure accuracy
Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally
Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback
Collaborate with internal teams to coordinate service workflows and ensure seamless communication
Proactively share customer feedback and insights with the team to improve overall service quality
Identify inefficiencies in service workflows and recommend actionable solutions to leadership
Qualification
Required
Currently serving active duty
Proficient in Microsoft Office applications (Word, Excel, Outlook)
Ability to guide, motivate, and develop team members
Expertise in managing and resolving disputes effectively
Flexible and creative problem-solving skills and a proactive, customer-focused mindset
Advanced communication skills with the ability to communicate clearly and effectively across different mediums
Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively
Comfort in presenting ideas and solutions to management and stakeholders
Exceptional active listening skills and the ability to empathize with customers
Time management and multitasking skills to handle multiple requests efficiently
Build trust and rapport with both customers and internal teams
Positive, solution-focused attitude with a commitment to accountability and self-improvement
Friendly, courteous, and professional demeanor that fosters trust and loyalty
Company
SIMCO Electronics
SIMCO is a leading provider of high-quality calibration, repair, and software services for scientific test and measurement equipment.
Founded in 1962
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Sutter
Senior Vice President - Business Development
Company data provided by crunchbase