FIRST · 1 day ago
Head of Venue Event Services (On Campus)
FIRST - New York
Full-time
Onsite
Director/Executive
$239K/yr - $275K/yr
15+ years expFIRST is a leading global brand experience agency serving clients in various industries. The Head of Venue Event Services will define and execute the strategy and delivery operations for global on-campus event services programs, overseeing venue event operations, financial performance, and client experience for Fortune 500 clients.
Events
Responsibilities
Lead and operate fully integrated on campus event service programs, ensuring alignment with client and company objectives
Responsible for driving financial performance, profitability, and growth
Support development of comprehensive business plans for market penetration and account management for existing and new clients
Serve as a senior point of contact and trusted advisor for clients and internal stakeholders, building and maintaining strong, long-term relationships and delivering creative and effective solutions
Develop and present executive-level reporting on program performance, KPIs, financial results, and strategic initiatives to internal stakeholders, executive leadership and clients
Actively participate in external and internal opportunities and thought leadership activities to increase program visibility and success, maintain key networks and stay current on leading practices
Responsible for early identification, root cause analysis, and effective mitigation of business risks
Accountable for delivering successful operating performance results that meet or exceed plan
Establish and maintain operational best practices, performance standards, clear expectations, quality assurance procedures, escalation and resolution processes, training and development resources, engagement methods and cadence (for teams and clients), metrics and reporting, and access to client feedback to ensure consistent delivery of operational and service excellence
Identify new opportunities for operational efficiency, innovation, and service enhancement. Champion new ways of working and use of AI
Foster a culture of curiosity, continuous improvement, innovation and effectively lead change and transformation at scale
Leverage data, analysis and insights to drive data based decision making and future forward business modeling
Champion FIRST’s values and contribute to a culture of belonging, transparency, and collaboration
Lead, mentor, and develop a high performing, large, global, diverse team of event service professionals
Accountable for staffing models, resource allocation, and effective organizational modeling to achieve commercial targets and KPIs across all accounts
In collaboration with P&C develop and implement strategies that enhance the talent lifecycle experience and retention of high performers across all teams
Qualification
Required
15+ years of progressive experience in client leadership, business strategy, consulting, or marketing, with at least 10 years in a senior client services role within an agency or corporate environment
Extensive executive-level experience with significant financial responsibility
Demonstrated success managing complex, global, large-scale service delivery programs
Demonstrated experience leading and managing large, global teams across multiple market segments, clients and locations
Navigating high change, matrix environments
Proven expertise in venue based event service operations
Exceptional communication and presentation skills, with the ability to engage and influence C-level clients and internal stakeholders
Critical thinking and strategic planning
Benefits
Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
401 (k)
Five Flexible Spending Accounts Options
Generous Paid Time Off Allowance
Employee Assistance Program (EAP)
Life, Disability & Pet Coverages
Wellness Stipend
Mobile Phone Allowance
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
Aura Identity Theft Protection
Discretionary Bonus Structure
Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
Company
FIRST
FIRST provides world-class event delivery, creative development and technical production for a wide range of clients.
501-1000 employees
H1B Sponsorship
FIRST has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2025-12-02Acquired
Leadership Team
Maureen Ryan Fable
Group CEO / CEO - Americas
Crista Butler
Senior Talent Acquisition Partner
Recent News
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