IT Help Desk Technician jobs in United States
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University of Arkansas · 23 hours ago

IT Help Desk Technician

positionFayetteville, AR
timeFull-time
remoteOnsite
seniorityEntry Level
money$44K/yr - $44K/yr
date1+ years exp

The University of Arkansas is a prestigious land grant institution focused on education, research, and outreach. They are seeking an IT Help Desk Technician responsible for providing assistance and support related to campus technologies, including computer systems, hardware, software, and mobile devices.

E-LearningEducationHigher Education
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Culture & ValuesbadNo H1Bnote

Responsibilities

Provide primary technical assistance and support for incoming requests and issues related to user accounts, computer systems, software, and hardware
Ask questions to determine nature of problem
Respond to users seeking help either in person, over the phone, via email or chat
Install, modify, and repair computer software as needed
Walk users through problem-solving process
Follow up with users to ensure issue has been resolved
Develop training manuals, document knowledgebase and train others
Run reports as requested to ensure continuous improvement

Qualification

Computer support experienceWindows environmentMacintosh environmentTechnical trainingCustomer service skillsTroubleshooting abilitySoftwareCommunication

Required

The formal education equivalent of an associate's degree in computer science, mathematics, or a related field
At least one year of experience in computer support
Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military or industrial setting
At least one year of experience in computer support
Familiarity/knowledge of various software, devices, and basic campus technologies
Customer service skills
Excellent communication skills
Ability to troubleshoot problems

Preferred

Bachelor's degree in computer science, information technology, or a related field
At least one year of experience in general help desk/computer tech support
Experience in Windows and Macintosh environments
Proof of Veteran Status

Benefits

University contributions to health, dental, life and disability insurance
Tuition waivers for employees and their families
12 official holidays
Immediate leave accrual
A choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

Company

University of Arkansas

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The University of Arkansas is a public, co-educational research university, providing undergraduate, graduate, and professional programs.
dateFounded in 1871
location
Fayetteville, Arkansas, USA
people-size10001+ employees
web-link
http://uark.edu

Funding

Current Stage
Late Stage
Total Funding
$61.36M
Key Investors
Federal Transit AdministrationArkansas department of human servicesArkansas Division of Higher Education
2025-11-20Grant· $13.17M
2025-05-21Grant· $10M
2025-05-05Grant· $1M

Leadership Team

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Tobias Teeter
Associate Vice Chancellor for Economic Development
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